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165,209 noticesclosed · sorted by publication date

Page 414 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

04 Feb

£25k

Estimated

Closed

Local Government Association

GB-LONDON: Impact of the deposit return scheme for drinks containers on local authorities in England

R&D services· Published 15 Jan

CLOSED

10 Feb

£80k

Estimated

Closed

New Forest National Park Authority

Invitation to Tender Website Development

Software packages· Published 15 Jan

CLOSED

19 Feb

—

Estimated

Closed

British Library Board

002534 Living Knowledge Network exhibition

Business services· Published 15 Jan

CLOSED

21 Feb

—

Estimated

Closed

Gloucester City Council

For the Provision of a Recycling Materials Broker Service (below-threshold concession contract)

Sewage & refuse· Published 15 Jan

CLOSED

30 Jan

—

Estimated

Closed

BALFOUR BEATTY CIVIL ENGINEERING LIMITED

A57 Reinforced Earth Abutments

Printed matter· Published 15 Jan

CLOSED

24 Jan

—

Estimated

Closed

North Tees & Hartlepool Solutions LLP

Strategic Outline Case Report

IT services· Published 15 Jan

CLOSED

10 Feb

—

Estimated

Closed

Atomic Weapons Establishment

AWE Solar Programme - Burghfield (AWE(B))

Petroleum & fuel· Published 15 Jan

CLOSED

15 Jan

—

Estimated

Closed

Department for Energy Security & Net Zero

Procurement of the delivery of cash entitlements and administration of the National Concessionary Fuel Scheme

Administration services· Published 15 Jan

CLOSED

22 Jan

—

Estimated

Closed

Morgan Sindall Construction and Infrastructure

Scheme Delivery Framework - A52 Cycleway - Civils

Construction work· Published 15 Jan

CLOSED

15 Jan

—

Estimated

Closed

FTS · Services

NHS Greater Glasgow and Clyde

Neonatal Electronic Patient Record System

IT services· Published 15 Jan

CLOSED

14 Feb

—

Estimated

Closed

Hull City Council

VCIS Contributory Grant for Services to Older People

Other services· Published 15 Jan

CLOSED

06 Feb

£720k

Estimated

Closed

Trafford Council

Trafford Council Smoking Cessation

Health & social· Published 15 Jan

CLOSED

03 Feb

—

Estimated

Closed

Ministry of Defence, DIO,

PIN: Programme Cortisone: Laboratory Information Management System (LIMS) for Defence Medical Services&apos; Deployments and Operations.

Software packages· Published 15 Jan

CLOSED

18 Feb

£750k

Estimated

Closed

County Durham and Darlington Fire and Rescue Authority

Consett Fire Station Refurbishment Works

Construction work· Published 15 Jan

CLOSED

29 Jan

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Traffic Management - A46 Newark Bypass Improvement Scheme

Transport equipment· Published 15 Jan

CLOSED

07 Feb

—

Estimated

Closed

Science Museum Group

Bradford 'A City of Film' - Film Programme Marketing Consultancy

Business services· Published 14 Jan

CLOSED

14 Jan

£300k

Estimated

Closed

The Police and Crime Commissioners for Hertfordshire. The Police and Crime Commissioners for Bedfordshire

DA Referral, Triage and Intervention Hub

Health & social· Published 14 Jan

CLOSED

17 Feb

—

Estimated

Closed

NMRN Operations

Provision of Interpretation for Victory Live: The Big Repair Project

Recreational & cultural· Published 14 Jan

CLOSED

14 Feb

—

Estimated

Closed

Procurement for Housing

PfH Funded Retrofit Works & Delivery

Construction work· Published 14 Jan

CLOSED

14 Feb

—

Estimated

Closed

Maricourt Catholic High School

Maricourt Catholic High School Catering Tender 2025

Hotel & restaurant· Published 14 Jan

Page 414 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025