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165,209 noticesclosed · sorted by publication date

Page 417 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

14 Feb

—

Estimated

Closed

United Lincolnshire Hospitals NHS Trust

Lincoln and Boston Hospital Creche Opportunity

Construction work· Published 14 Jan

CLOSED

20 Jan

£210k

Estimated

Closed

Derbyshire County Council

PLACE646 Heartwood Community Forests Project

Agricultural products· Published 14 Jan

CLOSED

17 Feb

—

Estimated

Closed

Sandwell Metropolitan Borough Council

Sandwell Design Code (Supplementary Plan)

R&D services· Published 14 Jan

CLOSED

04 Feb

—

Estimated

Closed

UNIVERSITY OF MANCHESTER

Software Asset Management - Request for Information

Software packages· Published 14 Jan

CLOSED

03 Feb

£100k

Estimated

Closed

Cheshire Fire Authority

Cleaning and Jetting of Drains

Construction materials· Published 14 Jan

CLOSED

10 Feb

—

Estimated

Closed

London Borough of Bromley

Market Engagement Event for Extra Care Housing Care & Support Services in Bromley

Health & social· Published 14 Jan

CLOSED

11 Feb

—

Estimated

Closed

Tamworth Borough Council

QQ24/025 Horticultural Tractors and associated Implements

CPV 16· Published 14 Jan

CLOSED

10 Feb

—

Estimated

Closed

DfTc - Department for Transport

IMO Lighting & BMS 2025 (Rear Wings)

Electrical machinery· Published 14 Jan

CLOSED

06 Mar

—

Estimated

Closed

Pendle Borough Council

Domestic Bulky Household Waste Collections

Sewage & refuse· Published 14 Jan

CLOSED

28 Feb

£20k

Estimated

Closed

Chichester City Council

Provision of Insurance services

Financial services· Published 14 Jan

CLOSED

28 Jan

—

Estimated

Closed

Health and Safety Executive

The Provision of Replacements/Installation of Conference Room Equipment for HSE Meeting Rooms

Construction work· Published 14 Jan

CLOSED

20 Jan

—

Estimated

Closed

MSE Group

RA347427 - Fire Risk Assessment Broomfield

Security & defence· Published 14 Jan

CLOSED

22 Jan

—

Estimated

Closed

Department for Education

Market Engagement Event for School Teacher Recruitment Marketing Campaign

Business services· Published 14 Jan

CLOSED

17 Feb

—

Estimated

Closed

UK Research & Innovation

The Provision of Patent and Trademark Attorney Services

Business services· Published 14 Jan

CLOSED

13 Feb

—

Estimated

Closed

Harper Adams University

CA15156 - Fully funded short courses in Project Management and Leadership and Management free for Telford-based businesses

Software packages· Published 14 Jan

CLOSED

01 May

£37.5m

Estimated

Closed

NHS England

NHS.UK Support Delivery

IT services· Published 14 Jan

CLOSED

13 Feb

—

Estimated

Closed

University Hospitals of Derby and Burton NHS Foundation Trust

CA15151 - Provision for Air Conditioning Maintenance and Servicing for University Hospital of Derby and Burton NHS Foundation Trust

Architecture & engineering· Published 14 Jan

CLOSED

22 Aug

£2.0m

Estimated

Closed

DEFRA

Programme/Project and Design Services

Business services· Published 14 Jan

CLOSED

31 Jan

—

Estimated

Closed

Sussex Police

Vehicle Connectivity Request for Information 2

Electrical machinery· Published 14 Jan

CLOSED

17 Feb

—

Estimated

Closed

Worcestershire County Council

CSC23086 Therapeutic Assessment and Intervention for Children & Young People displaying Harmful Sexual Behaviours in Worcestershire

Health & social· Published 14 Jan

Page 417 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025