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165,209 noticesclosed · sorted by publication date

Page 420 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

14 Feb

£90.0m

Estimated

Closed

Manchester City Council

TC626 Flexible Purchasing System for the Provision of Social Needs Transport - Round 2

Transport services· Published 13 Jan

CLOSED

11 Feb

—

Estimated

Closed

NHS Supply Chain : NHS Supply Chain

Skin Cleansing Disinfection and Hygiene 2025

Medical equipment· Published 13 Jan

CLOSED

31 Jan

£50k

Estimated

Closed

Cambridge City Council

Cambridge City Council - Equality, Diversity & Inclusion Training Provider

Education & training· Published 13 Jan

CLOSED

01 Nov

—

Estimated

Closed

Department for Energy Security & Net Zero

Sizewell C Legal Services

Business services· Published 13 Jan

CLOSED

14 Mar

£80k

Estimated

Closed

London Borough of Waltham Forest

Water Hygiene Management Services - MTC 2025-2029

Chemical products· Published 13 Jan

CLOSED

28 Feb

—

Estimated

Closed

B3Living

Supply & Install of Doors & Windows (Capital Works)

Construction work· Published 13 Jan

CLOSED

11 Feb

—

Estimated

Closed

City of London Corporation

City of London Guildhall Events Catering Framework

Hotel & restaurant· Published 13 Jan

CLOSED

07 Feb

—

Estimated

Closed

City University

Student Collaboration Space, City St George's, University of London

Construction work· Published 13 Jan

CLOSED

24 Jan

—

Estimated

Closed

UK SHARED BUSINESS SERVICES LIMITED

DDaT24447 Employment Law e-resource solution

Software packages· Published 13 Jan

CLOSED

13 Feb

£132.6m

Estimated

Closed

Islington

2425-0464 -Parking enforcement, cashless parking and associated services

Supporting transport· Published 13 Jan

CLOSED

05 Feb

—

Estimated

Closed

Procurement for Housing

Invitation to Tender - Ability Housing Association - External Audit Services

Business services· Published 13 Jan

CLOSED

03 Mar

—

Estimated

Closed

JV North Limited

JV North Contractors Framework

Construction work· Published 13 Jan

CLOSED

31 Jan

—

Estimated

Closed

South Tyneside Council

Water/Sewage Billing Cost Analysis

Public utilities· Published 13 Jan

CLOSED

14 Feb

£3.0m

Estimated

Closed

Health Innovation North East and North Cumbria

Prior Information Notice for the Provision of Health & Safety Support Services

Architecture & engineering· Published 13 Jan

CLOSED

27 Jan

—

Estimated

Closed

North Yorkshire Police

The Provision of Preventative Mental Health Workshops

Education & training· Published 13 Jan

CLOSED

13 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

BLD0311-01 Lift Remedial Works Programme

Construction work· Published 13 Jan

CLOSED

17 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

UKRI-4413 BGS - Environmental monitoring borehole installation for assessing low level contamination in groundwater at sensitive sites

Oil & gas services· Published 13 Jan

CLOSED

12 Feb

£200k

Estimated

Closed

University of Hertfordshire

Out of Hours Library and IT Support Service

IT services· Published 13 Jan

CLOSED

13 Jan

£3.5m

Estimated

Closed

Mayor's Office for Policing and Crime

London Hate Crime Victims Service - Market Engagement Documents

Health & social· Published 13 Jan

CLOSED

31 Jan

—

Estimated

Closed

Birmingham City Council

PQ0577 - Delivery of Birmingham and Solihull Pharmaceutical Needs Assessment 2025-28

Health & social· Published 13 Jan

Page 420 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025