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165,209 noticesclosed · sorted by publication date

Page 428 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

07 Feb

£500k

Estimated

Closed

University of Bath

GB-Bath: UoB Global Voice & Reputation Project

Business services· Published 09 Jan

CLOSED

07 Feb

£100k

Estimated

Closed

University of Bath

GB-Bath: UoB Brand Audit Project

Business services· Published 09 Jan

CLOSED

16 Jan

—

Estimated

Closed

Gateshead Council

Contract for the Provision of Hospital to Home Discharge Service

Health & social· Published 09 Jan

CLOSED

02 Feb

£500k

Estimated

Closed

Local Government Association

GB-London: LGA Annual Conference & Exhibition 2025 - Provision of AV Services Tender

Hotel & restaurant· Published 09 Jan

CLOSED

09 Jan

—

Estimated

Closed

Crown Commercial Service

Executive and Non-Executive Search 3

Business services· Published 09 Jan

CLOSED

29 Jan

—

Estimated

Closed

UNIVERSITY OF NOTTINGHAM (THE)

Request for Information - Queue Management System

Software packages· Published 09 Jan

CLOSED

11 Feb

—

Estimated

Closed

EASTLIGHT COMMUNITY HOMES LIMITED

360 Platform

Software packages· Published 09 Jan

CLOSED

06 Feb

£80k

Estimated

Closed

Cheltenham Borough Council

Request for Quotation for a Housing Benefit Subsidy Claim Auditor, HBAP Reporting Accountant, 2025/26 - 2027/28

Business services· Published 09 Jan

CLOSED

10 Feb

£540k

Estimated

Closed

West Midlands Fire & Rescue

THE PLANNED PREVENTATIVE MAINTENANCE (PPM) AND EMERGENCY REPAIRS OF APPLIANCE BAY DOORS, ROLLER SHUTTERS, GATES AND BARRIERS. 

Repair & maintenance· Published 09 Jan

CLOSED

17 Mar

—

Estimated

Closed

DfTc - Department for Transport

Flight Punctuality Data Provision

Software packages· Published 09 Jan

CLOSED

24 Jan

£5k

Estimated

Closed

Yateley Town Council

Biodiversity Audit and Action Plan

Sewage & refuse· Published 09 Jan

CLOSED

20 Jan

—

Estimated

Closed

Gateshead Council

Provision of Sight Loss Services

Health & social· Published 09 Jan

CLOSED

19 Mar

£57.6m

Estimated

Closed

DVLA - Driver & Vehicle Licensing Agency

Provision of Hard Facilities Management Services

Business services· Published 09 Jan

CLOSED

09 Jan

—

Estimated

Closed

Isle of Wight Council

St Georges Studio School - various works

Construction work· Published 09 Jan

CLOSED

20 Feb

—

Estimated

Closed

City of Doncaster Council

Family Food Programme

Administration services· Published 09 Jan

CLOSED

10 Feb

£40k

Estimated

Closed

Low Pay Commission

Low Pay Commission Open Call for Research on the Impacts of the National Minimum Wage, including the National Living Wage

R&D services· Published 09 Jan

CLOSED

10 Feb

£80k

Estimated

Closed

Low Pay Commission

Low Pay Commission Call for Research on the Impacts of the National Minimum Wage, including the National Living Wage, on Businesses for the 2025 and 2026 Reports

R&D services· Published 09 Jan

CLOSED

10 Feb

£50k

Estimated

Closed

Low Pay Commission

Low Pay Commission Call for Research on the Impacts of the National Minimum Wage, including the National Living Wage, on Businesses for the 2025 Report

R&D services· Published 09 Jan

CLOSED

10 Feb

£50k

Estimated

Closed

Low Pay Commission

Low Pay Commission Call for for Research on the impacts of changes to the National Minimum Wage, including the National Living Wage, on household incomes

R&D services· Published 09 Jan

CLOSED

10 Feb

£50k

Estimated

Closed

Low Pay Commission

Low Pay Commission Call for Research on the impact of reducing the age of entitlement to the National Living Wage on young people

R&D services· Published 09 Jan

Page 428 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025