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165,209 noticesclosed · sorted by publication date

Page 445 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

14 Feb

£480k

Estimated

Closed

CENTRE FOR ENVIRONMENT, FISHERIES AND AQUACULTURE SCIENCE

CEFAS24-151 ITT for the provision to provide King Scallop Dredge Surveys

Transport equipment· Published 23 Dec

CLOSED

23 Jan

£25k

Estimated

Closed

Local Government Association

GB-London: The role of culture, tourism and sport services in supporting community cohesion

R&D services· Published 23 Dec

CLOSED

23 Mar

£100k

Estimated

Closed

Wokingham Borough Council

Short Breaks for Children's Services Market Engagement

Health & social· Published 23 Dec

CLOSED

27 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

Provision of Due Diligence Screening Services

Other services· Published 23 Dec

CLOSED

19 Jan

£25k

Estimated

Closed

Local Government Association

GB-London: Improving the activity rates of care experienced children, young people, and care leavers.

R&D services· Published 23 Dec

CLOSED

06 Feb

—

Estimated

Closed

Care Quality Commission

Organisational Development Training Programme

Education & training· Published 23 Dec

CLOSED

22 Jul

—

Estimated

Closed

Ministry of Justice

HMP Styal Healthcare Improvement BPRN: 600/21/7238

Construction work· Published 23 Dec

CLOSED

22 Jan

£270k

Estimated

Closed

Cambridge City Council

Cambridge City Council - Employment Advice Provision for the Homeless

Health & social· Published 23 Dec

CLOSED

20 Jan

—

Estimated

Closed

GREENWOOD PROJECTS LIMITED

Back on Track - Tilbury on the Thames Trust

Construction work· Published 23 Dec

CLOSED

17 Jan

—

Estimated

Closed

Shropshire Healthcare Procurement Service

CA15101 - MRI Extension - Hollinswood House, Community Diagnostics Centre, To be completed by31st March 2025.

Construction work· Published 23 Dec

CLOSED

16 Jan

—

Estimated

Closed

Department for Education

Evaluation of the ITT Reforms

R&D services· Published 23 Dec

CLOSED

23 Mar

£400k

Estimated

Closed

London Borough of Southwark

PIN - Home Care - Sensory Provision

Health & social· Published 23 Dec

CLOSED

23 Dec

—

Estimated

Closed

FTS · Services

University of Dundee

Management Services for the new Dundee Life Sciences Innovation Hub and Dundee University Incubator

Real estate· Published 23 Dec

CLOSED

23 Dec

—

Estimated

Closed

FTS · Services

East Riding of Yorkshire Council

Term Service Contract for the Maintenance and Performance Monitoring of Combined Heat and Power Units

Petroleum & fuel· Published 23 Dec

CLOSED

13 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

Accreditation for Recruiting

Education & training· Published 22 Dec

CLOSED

30 Jan

£28.0m

Estimated

Closed

London Borough of Enfield

Framework Agreement for the Provision of 16+ Supported Accommodation Services

Health & social· Published 21 Dec

CLOSED

12 Feb

—

Estimated

Closed

National Maritime Museum (NMM)

The National Maritime Museum - Grounds Maintenance Services

Agriculture & forestry· Published 20 Dec

CLOSED

17 Feb

—

Estimated

Closed

EU SUPPLY LIMITED

Short Breaks for Disabled Children Framework - Day time Short Breaks, Outward Bounds and Activity Based Residential for children in Sheffield

Health & social· Published 20 Dec

CLOSED

24 Jan

£100k

Estimated

Closed

Nescot

GB-Ewell, Epsom: Replacement Finance/ERP System

Software packages· Published 20 Dec

CLOSED

31 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Sponsorship and Beer Pouring Rights

Hotel & restaurant· Published 20 Dec

Page 445 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025