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165,209 noticesclosed · sorted by publication date

Page 447 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

30 Jan

—

Estimated

Closed

Home Office

Fire and Rescue Services Data Platform - Prior Information Notice (PIN) & Early Market Engagement Event (EME) Notification

IT services· Published 20 Dec

CLOSED

31 Jan

—

Estimated

Closed

North Yorkshire County Council

Corporate Multidisciplinary Media Contract(s)

Business services· Published 20 Dec

CLOSED

31 Jan

£125k

Estimated

Closed

CHP

Door Entry Systems - Repairs and Maintenance

Industrial machinery· Published 20 Dec

CLOSED

17 Jan

—

Estimated

Closed

West Midlands Combined Authority

Pre Market Engagement for an Asset Management System For Transport For West Midlands

Software packages· Published 20 Dec

CLOSED

21 Feb

—

Estimated

Closed

Suffolk New College

The replacement of Facia, Soffits and Bargeboards

Construction work· Published 20 Dec

CLOSED

20 Dec

—

Estimated

Closed

FTS · Works

Leicester City Council

PAN2758 - Leicester Railway Station Redevelopment – Construction Contract

· Published 20 Dec

CLOSED

21 Feb

—

Estimated

Closed

Suffolk New College

The replacement of existing windows plus associated gable-end cladding work

Construction work· Published 20 Dec

CLOSED

05 Jan

£438k

Estimated

Closed

Darlington Borough Council

PB2024-01625 - Provision of a day placement in specialist school ID Number 5551208

Education & training· Published 20 Dec

CLOSED

17 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

Supply Chain Notice: LE TacCIS Programme and TacSys Service Executive Industry Day

Security & defence· Published 20 Dec

CLOSED

23 Jan

—

Estimated

Closed

Future Academies

Future Academies - Construction Project Management Services

Architecture & engineering· Published 20 Dec

CLOSED

21 Feb

£600k

Estimated

Closed

University of Hertfordshire

Removals Services - 2025

Business services· Published 20 Dec

CLOSED

03 Jan

—

Estimated

Closed

Bernicia Group

Flooring Supply and Installation - Berwick-upon-Tweed

Furniture & furnishings· Published 20 Dec

CLOSED

31 Jan

—

Estimated

Closed

Essex County Council

Live at Home 2025

Health & social· Published 20 Dec

CLOSED

20 Jan

£135k

Estimated

Closed

Historic England

Building Repairs at Fort Cumberland

Construction work· Published 20 Dec

CLOSED

24 Jan

—

Estimated

Closed

British Library Board

002505 Shared Repository Service

IT services· Published 20 Dec

CLOSED

21 Jan

—

Estimated

Closed

Tees Valley Combined Authority Group, and Teesside International Airport

TVCA-PROC-0482 Pre-Tender Market Engagement - Freeport Digital Testbed Modular Build

Construction materials· Published 20 Dec

CLOSED

10 Jan

£150k

Estimated

Closed

Rotherham, Doncaster and South Humber NHS FT

For the Provision of a Crisis House Service in Rotherham

Health & social· Published 20 Dec

CLOSED

17 Jan

—

Estimated

Closed

National Highways

Roadside Diagnostic Device Tester (RDDT)

Software packages· Published 20 Dec

CLOSED

31 Jan

—

Estimated

Closed

NHS Commercial Solutions

Opportunity Notice - Modular & Prefabricated Building Solutions and Associated Services

Construction materials· Published 20 Dec

CLOSED

26 Feb

£1.5m

Estimated

Closed

Nottingham City Council

CPU 4422 Lift and Disabled Access Equipment Maintenance & Repair including LOLER

Architecture & engineering· Published 20 Dec

Page 447 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025