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165,209 noticesclosed · sorted by publication date

Page 449 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

15 Jan

£60k

Estimated

Closed

Newry, Mourne and Down District Council (NMD)

CA15094 - Tender 38/2024 - Communications and Engagement Consultancy for District Wide Showcasing Event and Associated Communication Campaign

Business services· Published 20 Dec

CLOSED

17 Jan

£636k

Estimated

Closed

London Borough of Brent

Social Isolation and Loneliness Prevention Service

Health & social· Published 20 Dec

CLOSED

06 Jan

—

Estimated

Closed

Shropshire Healthcare Procurement Service

RA347394 - Blank White PVC RFID Smart Cards

Security & defence· Published 20 Dec

CLOSED

20 Jan

—

Estimated

Closed

St George's University Hospitals NHS Foundation Trust

Senior Leadership Development Programme for Nurses, Midwives and Allied Health Professionals.

Education & training· Published 20 Dec

CLOSED

10 Jan

—

Estimated

Closed

Peak District National Park Authority

Bracken management and habitat restoration (Callow prehistoric settlement) Carr Head Moor

Agriculture & forestry· Published 20 Dec

CLOSED

31 Jan

£1.2m

Estimated

Closed

Leicester City Council

PAN3191 - Social Welfare Advice Services

Other services· Published 20 Dec

CLOSED

31 Jan

—

Estimated

Closed

Tonbridge and Malling Borough Council

TMBC Desk/Room Booking Solution Supplier Engagement

Software packages· Published 20 Dec

CLOSED

27 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

JAP_Study Visit for Tokyo Metropolitan Government (TMG)

Education & training· Published 20 Dec

CLOSED

20 Dec

£5k

Estimated

Closed

Chesterfield Borough Council

SpecOps Password Management Solution

Software packages· Published 20 Dec

CLOSED

20 Jan

—

Estimated

Closed

Foreign Commonwealth and Development Office

Security Guarding Services for the British Embassy Yerevan

Business services· Published 20 Dec

CLOSED

20 Dec

£1.0m

Estimated

Closed

VIVO DEFENCE SERVICES LIMITED

Ecology Consultancy Services

Sewage & refuse· Published 20 Dec

CLOSED

21 Jan

—

Estimated

Closed

South Oxfordshire District Council

Provision of LAN and Wireless Networks

Office & computing· Published 20 Dec

CLOSED

17 Jan

£25k

Estimated

Closed

Three Rivers District Council

GB-Rickmansworth: Habitat Surveys

Business services· Published 20 Dec

CLOSED

20 Jan

£779k

Estimated

Closed

Bolton Metropolitan Borough Council

TC259 - Asbestos Management Contract

Repair & maintenance· Published 20 Dec

CLOSED

20 Jan

£211k

Estimated

Closed

Bolton Metropolitan Borough Council

TC258 - Fire Risk Assessments Contract

Repair & maintenance· Published 20 Dec

CLOSED

27 Jan

£45k

Estimated

Closed

Sevenoaks Town Council

Solar Batteries

Installation services· Published 20 Dec

CLOSED

20 Jan

£745k

Estimated

Closed

Bolton Metropolitan Borough Council

TC257 - Water Hygiene Services Contract

Repair & maintenance· Published 20 Dec

CLOSED

20 Jan

£747k

Estimated

Closed

Bolton Metropolitan Borough Council

TC256 - Door and Shutter Maintenance Contract

Repair & maintenance· Published 20 Dec

CLOSED

20 Jan

£2.6m

Estimated

Closed

Bolton Metropolitan Borough Council

TC255 - Mechanical Maintenance Contract

Repair & maintenance· Published 20 Dec

CLOSED

22 Jan

—

Estimated

Closed

South Oxfordshire District Council

Construction Management, Detailed Design, Supply, Installation and Commissioning for the Installation of Air Source Heat Pumps and Solar Photovoltaic (PV) Cells and all other associated works at Didcot Wave Leisure Centre and Park Sports Centre in South Oxfordshire

Construction work· Published 20 Dec

Page 449 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025