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London Borough of Ealing
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Dundee City Council
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Department for the Environment, Food & Rural Affairs
NBC Advanced Permanent Infrastructure
Construction work· Published 07 Jul
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07 Aug
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Department for Transport
IMO Boiler Burner Replacements
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Queen's University Belfast
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Liverpool City Council
Stockton Wood Primary - Plant Room Refurbishment
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COASTLINE DESIGN AND BUILD LIMITED
Penwithick - Cargwyn - JCT D&B
· Published 07 Jul
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North Kesteven District Council
Green Infrastructure Stratedgy
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London Legacy Development Corporation
Engineering, Associated Services & Public Realm and Structures Surveys (E&S)
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Liverpool City Council
Dovedale Primary - Phase 1 Domestic Water Installations
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Worcestershire County Council
COR26008 Minerals and Waste Plan - Preliminary Market Engagement
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The Police and Crime Commissioner for Cambridgeshire
DRIVE Project for Cambridgeshire and Peterborough
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Swindon Borough Council
The Responsive and Scheduled Maintenance of Air Conditioning Units, Air Handling Units and Dehumidifiers
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COASTLINE DESIGN AND BUILD LIMITED
Penwithick - Cargwyn - JCT D&B
· Published 07 Jul
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Notice peek

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HH
TenderFTS · 069a02

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

HABINTEG HOUSING ASSOCIATION LIMITED
Status
active
Estimated
£292k
Services
Published
07 Jul 2026

Key facts

Notice ID
ocds-h6vhtk-069a02
CPV code
64200000 · Postal & telecomms
Contract type
services
Source
Find a Tender

Timeline

  1. Published
    07 Jul 2026

Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

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