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Estimated
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CB
Central Bedfordshire Council
CBC-1919-T-TS Aids and Adaptation Construction Works at four dwellings
Construction work· Published 06 Feb
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CI
Chemonics International, Inc.
Procurement of cogeneration and boiler units, also generators
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23 Mar
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Peninsula Purchasing & Supply Alliance
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£147k
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Walsall Manor NHS Trust
WHPC01307
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Syston Town Council
Syston Public Conveniences Cleaning Contract
Construction work· Published 06 Feb
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Ministry of Defence, DIO,
Royal Navy Catering Management System
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Lycee Francais Charles de Gaulle
SD WAN NETWORK Upgrade
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Avon and Wiltshire Mental Health Partnership NHS trust
CA17155 - Extra Care Area Works - Beechlydene Ward & Ashdown Unit
Construction work· Published 05 Feb
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12 Mar
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Wembury Parish Council
Grass Cutting for Wembury Parish
Agriculture & forestry· Published 05 Feb
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02 Mar
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Thames Valley Police
Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre
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23 Feb
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Thames Valley Police
PME - For a Computer-Aided Dispatch (CAD) Platform
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05 Feb
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Scottish Government
Maintenance and Repair of Air Circuit Breakers
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05 Feb
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East Riding of Yorkshire Council
Term Service Contract for the Inspection, Testing, Repair and Maintenance of Cremators and Associated Ancillary Equipment at Lelley Fields Crematorium
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05 Feb
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York St John University
Application Development with database and branding
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AG
Alcester Grammar school
CA17154 - Alcester Grammar School tender for catering services
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City of Wolverhampton College
CA17147 - City of Wolverhampton College Sports Block LTHW & Hot Water Plant Replacement, Wellington Road Campus
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05 Feb
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Herefordshire Council
Tender for the provision of Postal Delivery of Nicotine Replacement Therapy in Herefordshire
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05 Feb
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Defence Equipment and Support
713887451 - GSA9 Tender Notice - UK4
· Published 05 Feb
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05 Feb
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Bridgend County Borough Council
Q1486 - Provision of Cycle Training for Schools
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05 Feb
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Norfolk County Council
Norfolk and Suffolk Skills Bootcamps Wave 7 (2026/2027)
· Published 05 Feb
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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