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Value

Type

Buyer

Notice

AWARDED

09 Jun

—

Awarded

Tender

FTS

JISC

EBSCO Educational Databases 2026-2029

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

London Borough of Lewisham

Leisure Contract Monitoring Cover (Interim Consultancy Support)

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

NHS LINCOLNSHIRE INTEGRATED CARE BOARD

2080 Community Connectors & Mental Health & Wellbeing Hub in Spalding (incl South Lincs Rural) for NHS Lincs ICB

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

OPEN UNIVERSITY(THE)

Multi Disciplinary Consultancy Services - STEM Consolidation

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

NHS Essex Integrated Care Board

APMS Contracts in Mid and South Essex

Health & social· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

The Mayor and Commonalty and Citizens of the City of London

Haywood bathroom renovations

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

East Riding of Yorkshire Council

Phishing Tackle - Phishing Simulator

IT services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Thirteen Housing Group Limited

2026-2027 Saltersgill Component Replacement Programme

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Stevenage Borough Council

SBC 0326 DOMESTIC FURNITURE REMOVAL SERVICE

· Published 09 Jun

AWARDED

09 Jun

£56k

Awarded

Below-thresh.

University Hospitals Sussex Foundation NHS Trust

Worthing X-Ray Maintenance Allura Xperia FD20

Repair & maintenance· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Closed

FTS · Services

NHS Greater Glasgow and Clyde

Mobile Community Diagnostics Service (Ultrasound, X Ray, IVD Solution)

Administration services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

THE UNIVERSITY CATERERS ORGANISATION LIMITED

Milk, Dairy, Bread & Baked Goods (2026 - 2030)

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

West Midlands Combined Authority

Quantity Surveyor Services on Rail Programme

Business services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

ENGINEERING CONSTRUCTION INDUSTRY TRAINING BOARD

2026 ECITB Scholarship Programme (East Coast)

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

Royal Borough of Kingston

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

Royal Borough of Kingston

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Buckinghamshire Council

Invitation to Quote (ITQ) for a Supervised Toothbrushing Programme in Buckinghamshire

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

National Highways

NRTS3 NOC and Field Services Sizing Assessment

IT services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

NHS CHESHIRE AND MERSEYSIDE INTEGRATED CARE BOARD

Non Emergency Patient Transport Services in Cheshire

Health & social· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Leeds City Council

egulation 44 - Independent Inspection of Local Authority Children's Homes in Leeds

· Published 09 Jun

Page 62 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.