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465,981 noticesawarded · sorted by publication date

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Value

Type

Buyer

Notice

AWARDED

15 Jun

—

Awarded

Tender

FTS

Tees Valley Combined Authority

TVCA-PROC-0870 - Interim Deputy Head of Finance

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Submarine Delivery Agency

CETUS Trials and Evaluation

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Services

VIVID Housing Ltd

Installation and Maintenance of Aerials and Satellite Systems

Radio & TV equipment· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

HM Revenue & Customs

Fraud Reporting Gateway Supplier Contract Renewal

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Services

Northampton General Hospital NHS Trust

AVAYA SYSTEM SUPPORT,MAINTENANCE and Hardware Upgrade

Postal & telecomms· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Met Office

SAIRA-A Aviation Host Support

· Published 15 Jun

AWARDED

15 Jun

£260k

Awarded

Tender

The Howard Partnership Trust

CA18026 - CPC /JE/01/2023: ICT Hardware & Peripherals Equipment Framework Agreement

Office & computing· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

London Borough of Hillingdon

Consultancy Services for Grays Road

Architecture & engineering· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Services

LONDON BUS SERVICES LIMITED

Route PL3: London Underground Rail Replacement bus service

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Hampshire County Council

Tax Advisory Services

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Epsom and Ewell Borough Council

Hook Road Arena Professional Consultancy Services

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Supplies

Gateshead Borough Council

DRAINAGE MANAGEMENT SYSTEM

Software packages· Published 15 Jun

AWARDED

15 Jun

£68k

Awarded

Below-thresh.

Herefordshire Council

Room, Desk and Visitor Management

Software packages· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Services

SOUTH TYNESIDE AND SUNDERLAND NHS FOUNDATION TRUST

Provision of GP Out of Hours and Urgent Treatment Centres on behalf of South Tyneside and Sunderland NHS FT

Health & social· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Procurement and Logistics Service, Business Services Organisation

Vascular Grafts and Associated Surgical Consumables

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

NI Water

Farming for Water, Seagahan Catchment Area

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Defence Equipment and Support

715870474 OSDEP LM UK5 - Transparency Notice

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

Leicestershire County Council

Mainstream Bus S134 Kibworth Mead Academy

Transport services· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Middlesbrough Council

R069 - Distribution of waste and recycling information to all Middlesbrough households

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Business Services Organisation ITS

Human Resources, Payroll, Travel & Subsistence (HRPTS) 1 Year Support

· Published 15 Jun

Page 77 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.