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Contracts Finder ↗Find a Tender ↗Procurement Act 2023 ↗
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HM
ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS
Status
Closed
Estimated
—
Published
09 Dec 2024

Key facts

Notice ID
cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code
48512000 · Software packages
Source
Contracts Finder

Timeline

  1. Published
    09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.

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2,861 noticesopen · sorted by deadline ascending
Page 8 of 144
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
2d
08 Jul
£270k
Estimated
Tender
FTS · Works
CS
CORSERV SOLUTIONS LIMITED
Wyndhurst Orchard Wadebridge & Bederkesa Court Bodmin Lift Renewals
Construction work· Published 03 Jun
2d
08 Jul
£57.0m
Estimated
Tender
FTS · Works
DT
DfI Transport and Road Asset Management (TRAM)
DfI TRAM Road Asset Management – Structures Framework
Construction work· Published 26 Jun
2d
08 Jul
£57.0m
Estimated
Tender
FTS · Works
DT
DfI Transport and Road Asset Management (TRAM)
DfI TRAM Road Asset Management – Structures Framework
Construction work· Published 26 Jun
2d
08 Jul
£250k
Estimated
Tender
FTS · Supplies
NR
Northwest Regional College (NWRC)
DfE - FE Colleges - Supply, Delivery and Maintenance of rented self-serve High Street Brand Coffee Machines and Consumables
Industrial machinery· Published 09 Jun
2d
08 Jul
—
Estimated
Tender
CF
KT
KIER TRANSPORTATION LIMITED
A66 Northern Trans-Pennine Project (NTP) - Schemes 1, 2 and 6 Drainage Materials Provider
Construction materials· Published 01 Jul
2d
08 Jul
£805k
Estimated
Tender
FTS · Services
ST
SEVERN TRENT WATER LIMITED
Employee Benefits and Platforms
Administration services· Published 10 Jun
3d
08 Jul
£211k
Estimated
Tender
FTS · Services
MO
Ministry of Defence, DIO,
715867493 - KSA White Fleet
Transport equipment· Published 12 Jun
3d
08 Jul
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Estimated
Tender
FTS · Works
AC
Armagh City, Banbridge and Craigavon Borough Council
CfT_6526851 CALM PEACEPLUS River Restoration Works on Scotstown River – Phase 1
Construction work· Published 17 Jun
3d
08 Jul
—
Estimated
Tender
FTS · Works
AC
Armagh City, Banbridge and Craigavon Borough Council
PEACEPLUS CALM River CfT_6581999 Restoration Works on Callan River Phase 1
Construction work· Published 17 Jun
3d
08 Jul
£48k
Estimated
Below-thresh.
FTS · Services
BC
BRITISH COUNCIL(THE)
Security services for Iraq
Business services· Published 22 Jun
3d
09 Jul
£650k
Estimated
Tender
FTS · Works
LB
London Borough of Haringey
Hornsey Library Reinforced Autoclaved Aerated Concrete (RAAC) Remediation Works
Construction work· Published 05 Jun
3d
09 Jul
£3.5m
Estimated
Tender
FTS · Services
SC
Suffolk County Council
Dual placement (2-bed) residential children's home for Suffolk children in care aged 12-17 years including those aged 17 years
Health & social· Published 11 Jun
3d
09 Jul
£3.5m
Estimated
Tender
FTS · Services
SC
Suffolk County Council
Dual placement (2-bed) residential children's home for Suffolk children in care aged 12-17 years including those aged 17 years
Health & social· Published 11 Jun
3d
09 Jul
£40k
Estimated
Below-thresh.
FTS · Services
CC
Colden Common Parish Council
Hedge and Tree Works
Agriculture & forestry· Published 16 Jun
3d
09 Jul
£40k
Estimated
Below-thresh.
FTS · Services
CC
Colden Common Parish Council
Hedge and Tree Works
Agriculture & forestry· Published 16 Jun
3d
09 Jul
£2.4m
Estimated
Tender
FTS · Works
RB
Redditch Borough Councils
Scaffolding works to residential properties
Construction materials· Published 18 Jun
3d
09 Jul
£50k
Estimated
Below-thresh.
FTS · Supplies
LC
Leicester City Council
Supply & Installation of Storage Garage at Knighton Park Depot
Construction materials· Published 18 Jun
3d
09 Jul
£70k
Estimated
Below-thresh.
FTS · Works
WL
West London College
WLC Taste Production Kitchen
Construction work· Published 19 Jun
3d
09 Jul
£3.3m
Estimated
Tender
FTS · Services
O
Ofgem
2025-061 Technical Auditing for Engineering
Sewage & refuse· Published 22 Jun
3d
09 Jul
£40k
Estimated
Below-thresh.
FTS · Works
CC
Caerphilly County Borough Council
5498 – YG Trelyn – Nursery Refurbishment
Construction work· Published 24 Jun
Page 8 of 144
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