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CLOSED
19 Dec
—
Estimated
Modification
FTS
M
MHRA
Purchase of a bespoke Flexible Film Isolator
· Published 19 Dec
CLOSED
30 Jan
£5.0m
Estimated
Closed
CF
TU
The University of Northumbria at Newcastle
GB-Newcastle Upon Tyne: T25-0013 Fire Door Installation and Repair Services
Construction work· Published 19 Dec
CLOSED
19 Dec
—
Estimated
Modification
FTS
BB
Bedford Borough Council
Rural Community Support Service
· Published 19 Dec
CLOSED
19 Dec
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Estimated
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DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS
Food Data Infrastructure and Governance
· Published 19 Dec
CLOSED
09 Jan
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Estimated
Closed
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PALLADIUM INTERNATIONAL LIMITED
Liberia Vehicle Fleet Provision
Transport equipment· Published 19 Dec
CLOSED
09 Jan
£250k
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Closed
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Costain Group PLC
P26 Electro-Magnetic Compatibility (EMC) Management Consultancy - Costain HRS02 Tunnel and Lineside M&E
Electrical machinery· Published 19 Dec
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19 Dec
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Lancashire County Council
Provision of Residual Waste Transfer Services in East Lancashire (4 Lots)
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19 Dec
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The British Broadcasting Corporation (BBC)
Domain Name Service (DNS) Solution
· Published 19 Dec
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19 Dec
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North Lanarkshire Council
Framework Agreement for Taxi and Private Hire Provision
Transport services· Published 19 Dec
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19 Dec
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UK Research and Innovation
UKRI-5148 Electrical Maintenance Services at STFC Daresbury Laboratory
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CLOSED
19 Jan
£213k
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Closed
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Frederick Bremer School
ICT Managed Service - Request for Quote - Frederick Bremer School
IT services· Published 18 Dec
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12 Jan
£8k
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North York Moors National Park Authority
High Cow Helm & High Ellermire, Bilsdale
Agriculture & forestry· Published 18 Dec
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18 Dec
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Glasgow Life (Culture & Sport Glasgow)
The Provision and Maintenance of Glasgow Life’s, Glasgow Club Activity Booking Platform Application (MyFitApp)
IT services· Published 18 Dec
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18 Dec
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MHRA
Purchase and maintenance of Advanced Electroporation system
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18 Dec
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SELWOOD HOUSING SOCIETY LIMITED
Roofing and Associated Works
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19 Jan
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PL
PROSPER LEARNING TRUST
CA16926 - Prospere Learning Trust - Provision of Employee Health Cash Plan
Health & social· Published 18 Dec
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18 Dec
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Estimated
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SE
Scotland Excel
Secure Care Services
· Published 18 Dec
CLOSED
08 Jan
£800k
Estimated
Closed
CF
PI
PALLADIUM INTERNATIONAL LIMITED
FACT Dialogue Secretariat
Agricultural products· Published 18 Dec
CLOSED
15 Jan
£500k
Estimated
Closed
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UO
University of Leeds
GB-Leeds: 202526 5320 - Ultracold Laboratory Freezers
Furniture & furnishings· Published 18 Dec
CLOSED
08 Jan
£10.0m
Estimated
Closed
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AJ
Anthro JV
Communications Cabling COMM7 and Building Energy Management System COMM17 Framework
Radio & TV equipment· Published 18 Dec
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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