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175,267 noticesclosed · sorted by publication date

Page 91 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

05 Dec

—

Estimated

Modification

FTS

THE UNIVERSITY OF CUMBRIA

Provision of a Learning Management system

· Published 05 Dec

CLOSED

09 Jan

—

Estimated

Closed

York College

CA16828 - York College - ITT to create Framework Agreement for Provision of Temporary Staff

Business services· Published 05 Dec

CLOSED

19 Jan

—

Estimated

Closed

Trafford Council

Provision of Transport Services - Knowsley, Rochdale, St. Helens, Stockport, Tameside, Trafford Council

Transport services· Published 05 Dec

CLOSED

31 Dec

£150k

Estimated

Closed

Rotherham Doncaster and South Humber NHS Foundation Trust

C405961 Redesign of the Pharmacy at 1 Jubilee Close, DN4 8QN

Construction work· Published 05 Dec

CLOSED

22 Dec

—

Estimated

Closed

East Kent Hospitals University NHS Foundation Trust

Ambient Voice Technology

Software packages· Published 05 Dec

CLOSED

05 Jan

—

Estimated

Closed

Central Bedfordshire Council

CBC-1879-T-TH Business Analyst and Improvement Specialist/Leader Apprenticeships

Education & training· Published 05 Dec

CLOSED

05 Jan

£100k

Estimated

Closed

Leighton Linslade Town Council

Play Safety Surfaces Refurbishment

Repair & maintenance· Published 05 Dec

CLOSED

12 Jan

—

Estimated

Closed

Central Bedfordshire Council

CBC-1880-T-SK - Translation and Interpretation Services

Business services· Published 05 Dec

CLOSED

07 Jan

—

Estimated

Closed

Sparsholt College Hampshire

CA16386 - Sparsholt College Group - Mechanical Maintenance Services

Repair & maintenance· Published 05 Dec

CLOSED

19 Dec

£846k

Estimated

Closed

Peterborough City Council

Direct Payment Support Service

Health & social· Published 05 Dec

CLOSED

17 Dec

—

Estimated

Closed

Ministry of Defence, DIO,

RFI - Advanced Penetration Testing and Forensic Analysis enquiry for Cyber Risk Assurance

IT services· Published 05 Dec

CLOSED

09 Jan

—

Estimated

Closed

Advance Northumberland Limited

Ascent Homes - Moorside - Plot Groundworks

Construction work· Published 04 Dec

CLOSED

04 Mar

£353k

Estimated

Closed

London Borough of Waltham Forest

Belmont Park PRU E10 - Renewal of Roof Coverings

Construction work· Published 04 Dec

CLOSED

19 Dec

—

Estimated

Closed

Burnley Borough Council

Dog Kennelling Services, Burnley

Other services· Published 04 Dec

CLOSED

10 Dec

—

Estimated

Closed

COLLEGE OF POLICING LIMITED

Provision of Articulate Licenses

Software packages· Published 04 Dec

CLOSED

17 Dec

£5.0m

Estimated

Closed

The Parochial Church Council (PCC) of St Andrew's Church

GB-London: Repairs to the Spire at St Andrew's Church, Thornhill Square, London, N1 1BQ

Construction work· Published 04 Dec

CLOSED

16 Dec

—

Estimated

Closed

Epsom & St Helier University Hospitals NHS Trust

CA16839 - R5903 EGH - Upgrade MRI Scissor Lift

Construction work· Published 04 Dec

CLOSED

08 Sept

—

Estimated

Closed

Ministry of Defence, DIO,

Project: 712822452 - Programme Cameron TSP RIBA 1-3

Architecture & engineering· Published 04 Dec

CLOSED

02 Jan

—

Estimated

Closed

UNIVERSITY OF SHEFFIELD

4912.EFM.SW.25 Arts Tower - Levels 1,2,3 and 7 Refurbishment

Construction work· Published 04 Dec

CLOSED

26 Dec

—

Estimated

Closed

Chemonics International, Inc.

Procurement of Back-loading Garbage Trucks

Industrial machinery· Published 04 Dec

Page 91 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025