Description
This Contract establishes the overarching terms
under which the Supplier shall provide flexible
and scalable resource capacity, digital delivery,
development, live service support and related
services in support of the Buyer's Apply for
Things product family and associated services.
The purpose of this Contract is to secure access
to a pool of suitably skilled resources that can
be mobilised and demobilised at pace, with
minimal lead time, in response to evolving
programme requirements, operational demand
and Ministerial priorities, while maintaining
service continuity, quality and compliance.
The Services shall support the continued
delivery, development, operation, improvement
and live support of the Apply for Things products
and associated services, including public-facing
services and services used in internal
caseworking operations. This includes support
for technical delivery teams responsible for new
functionality and continuous improvement,
together with live service support for incident
management and production environments.
The Supplier shall work collaboratively with the
Buyer to support the Buyer's vision and
objectives for the Apply for Things product
family and wider product ecosystem, including
by enabling flexible capacity management,
supporting rapid design, development and
deployment, contributing to service and
architectural improvement, maintaining stable
and highly available services, and supporting
relevant transition and migration activity.
The Order Form and its schedules set out the
contractual baseline for the Services. The
detailed scope, Deliverables, milestones,
dependencies, implementation activities,
service levels and acceptance criteria for each
work package shall be set out in the relevant
Statement of Work agreed under this Contract.