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165,209 noticesclosed · sorted by publication date

Page 1 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

26 Jun

—

Estimated

Modification

FTS

Llywodraeth Cymru / Welsh Government

C369/2025/2026 - Cadw Grounds Maintenance Services (NE & Ynys Mon)

· Published 26 Jun

CLOSED

30 Aug

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Supply and/or Install of Rooftop Solar Photovoltaic Systems and Associated Equipment Y24013

Petroleum & fuel· Published 26 Jun

CLOSED

31 May

—

Estimated

Closed

ATTAIN HEALTH MANAGEMENT SERVICES LTD

Cardiovascular Disease Prevention Support - Lipid Optimisation

Software packages· Published 26 Jun

CLOSED

19 Dec

—

Estimated

Closed

Lincolnshire County Council

LCC - Provision of Mixed Dry Recycling Services (MDR)

Sewage & refuse· Published 26 Jun

CLOSED

01 Jun

£360k

Estimated

Closed

DEFRA

Canvey Pump Inspection

Architecture & engineering· Published 26 Jun

CLOSED

31 May

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Handling of Recyclable Materials

Sewage & refuse· Published 26 Jun

CLOSED

26 Jun

—

Estimated

Closed

FTS · Services

Bristol City Council

JNC Chief Officer Job Evaluation

· Published 26 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

UK Research and Innovation

UKRI 5511

· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

HOME GROUP LIMITED

Framework for Planned Works in London

· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

The North Yorkshire Council

Legal Case Management System

· Published 25 Jun

CLOSED

03 Jul

£3k

Estimated

Closed

ELLESMERE TOWN COUNCIL

Ellesmere Town Council Sanitary Disposal and Servicing

Administration services· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Closed

FTS · Services

Aberdeenshire Council

2135 - RTPI Cloud Hosted System (Multi-lot)

Software packages· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

Herefordshire Council

Tender for the provision of an English for speakers of other languages (ESOL) service

· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

GLF SCHOOLS

Wifi Infrastructure Upgrade

· Published 25 Jun

CLOSED

24 Jun

—

Estimated

Modification

FTS

Queen's University Belfast

250286 Framework Agreement for the Provision of Specialist and Executive Search Services

· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Closed

FTS · Works

NHS Greater Glasgow and Clyde

Pipework Maintenance and Repair

Construction work· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Modification

FTS

Defence Equipment and Support

714597452 - Handheld Metal, Low Metal Detector

· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Modification

FTS

LIVEWEST HOMES LIMITED

Windows and Doors - Competitive Flexible Procedure

· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Closed

FTS · Services

Rhondda Cynon Taf CBC

Hostel Provision (Temporary supported accommodation) in Rhondda Cynon Taf

Other services· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Modification

FTS

THOMAS DEACON EDUCATION TRUST

Payroll Software and Managed BACS Service

· Published 24 Jun

Page 1 of 8261

Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025