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SC

SIGMA CONNECTED LTD

Birmingham
Large

Sigma Connected Ltd is an outsourcing partner that provides customer experience solutions, focusing on customer services, complaint management, and various industry-specific services.

sigmaconnected.com ↗

Summary from the supplier’s website — unverified

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Awarded
£2.5bn
Live
2
Buyers
3
12m
£2.5bn
At a glance
  • Quick answer
Profile
  • Social value
  • ESG & policies
  • Capabilities
  • Buyer references
  • Accreditations
Track record · verified
  • KPI performance
  • Contracts2 / 4
  • Top buyers3
  • Category mix
  • Geography
  • Peers5
Trust & risk
  • Red flags0
  • Compliance
  • Modifications
  • News
Company
  • Companies House
  • Financial
  • Org tree
Quick answer — SIGMA CONNECTED LTDUpdated 13 Jul 2026

At a glance · for buyers and watchdogs

SIGMA CONNECTED LTD has won £2.5bn across 3 public-sector buyers, with 2 live contracts. No active Companies House risk flags.

Why: top buyer Government Commercial Agency at 100% · 0 active risk flags · 0 modifications.

Decision signals
0Active red flags
ActiveCompany status
2 of 4Live contracts
100%Top-buyer concentration
—Category exposure
0Contract modifications
If you're a buyer:CapabilitiesReferencesKPIComplianceWatchdog?FlagsModificationsConcentrationNews

Social value

Commitments mapped to the Government Social Value Model themes.

⚑ Self-reported
—

No social-value commitments yet

Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.

ESG & policies vault · 0/5

Key governance & sustainability policies. Published documents link out; missing ones are greyed.

↔ Cross-checked
Net-zero planNot provided✓
Modern slavery statementNot provided✓
EDI policyNot provided✓
Anti-briberyNot provided✓
Data protectionNot provided✓

Capabilities

What this supplier does, where they sit, who they sell to.

◐ From website & notices
Services · 6
Customer servicesCollectionsComplaint managementCustomer acquisitionReachOut – helping with problem debtOffshoring solutions

Extracted automatically from sigmaconnected.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Case studies · 2

Delivery stories from the supplier’s website. Clients are not yet cross-checked against award records.

◐ From supplier website
90% quality in 12 weeks: how we rebuilt a bank’s complaints system quicklyA bank ↗Helping energy suppliers deliver 24/7 customer supportEnergy suppliers ↗

Extracted automatically from sigmaconnected.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Buyer references

Named public-sector contacts who have agreed to act as a reference.

✓ Confirmed by buyer
—

No buyer references yet

Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.

Accreditations & memberships

Independently issued. Verification dates cross-checked against issuer registers.

↔ Cross-checked
—

No accreditations recorded

B-Corp, ISO, Cyber Essentials, Living Wage and similar credentials appear here once added by a claimed supplier and cross-checked against the issuing register.

KPI performance

Delivery, budget and satisfaction scores reported quarterly by buyers.

✓ Verified
84

No verified KPI scores yet

Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.

Contracts · 2 live · 2 historic

Pulled from Contracts Finder & Find a Tender. Most recent first.

✓ From notices
TitleBuyerCPVAwardedValueTermStatus
Outsourced Services
Government Commercial Agency—02 Oct 2025£2.5bn4 yrspending
Problem Debt Customer Engagement
Folkestone and Hythe District Council7994000010 Sept 2024£40k12 moClosed
UVDB Powered by Achilles QUDM for Goods, Works and Services
NORTHUMBRIAN WATER LIMITED————Live
Outsourced Services
Government Commercial Agency————Live
Total live value — · mean award £625.0m

Top buyers · 3 buyers · top 3 = 100%

Share of awarded value. Concentration fires above 40% for any single buyer.

✓ From notices
1
Government Commercial Agency
2 contracts
100%
since 2025
2
Folkestone and Hythe District Council
1 contract
0%
since 2024
3
NORTHUMBRIAN WATER LIMITED
1 contract
0%

Geography

Distribution of awarded value by buyer region.

✓ From notices
UK · schematic only
North West2 contracts
100%
South East1 contract
0%
North East1 contract
0%

Peers

Suppliers with overlapping CPVs & buyers (last 24m). SIGMA CONNECTED LTD highlighted.

✓ From notices
SupplierSME?Awarded · 24mContracts
SC
SIGMA CONNECTED LTD
No£2.5bn—
BC
Barnardo's Central Region
No£8.0m1
VS
Victim Support
No£7.4m1
PC
PASTDUE CREDIT SOLUTIONS LIMITED
Yes£4.5m2
M(
MARSTON (HOLDINGS) LIMITED
No£4.3m2
NE
Newlyn Plc
Yes£3.2m3
Compare peers →

Red flags · 0 active

Automated scan of Companies House status, charges and insolvency records.

✓ Verified
✓ Clean. No active risk signals from Companies House status, charges or insolvency records.

Compliance scorecard

Derived from Companies House filings — not a full supplier-assurance check.

↔ Cross-checked
Trading status
Active
Live at Companies House
Annual accounts
Up to date
Last made up to 30 Apr 2025
Confirmation statement
Up to date
Next due 16 Mar 2027
Outstanding charges
0
No charges registered
Insolvency history
None
No insolvency cases registered
Certifications (ISO, Cyber Essentials, Living Wage, B-Corp, modern-slavery) are supplier self-reported and appear once a claimed profile adds them.

Modifications

Variations to awarded contracts logged under Procurement Act 2023 s.74.

✓ From notices
±

No modifications recorded

No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.

News mentions

UK trade press & nationals, matched to this supplier.

◰

No news mentions found

We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.

Companies House

Live sync — registered details, directors, PSC and SIC codes.

✓ Live sync

Registered details

Company no.
01221157
Status
Active
Type
Private limited
Incorporated
30 Jul 1975
Reg. office
Mclaren Building, 46 Priory Queensway, Birmingham, B4 7LR
SIC codes
82200 · 82911
Last accounts
30 Apr 2025
Next accounts due
31 Jan 2027

Directors & PSC

  • GILBURD, Gary Edward — director
    Appointed 20 Mar 2013
  • HARFIELD, Michael James — director
    Appointed 20 Mar 2013
  • Sigma Connected Holdings Ltd — person with significant control
    ownership of shares 75 to 100 percent

Financial

Filed accounts from Companies House.

↔ From Cos House
£

No financial filings on record

Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.

Org tree

Group structure and ownership.

↔ From Cos House
SIGMA CONNECTED LTD
01221157 · this company

Independent. No parent company or subsidiaries recorded at Companies House for this entity.