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PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED

Business services · London
Large

Paragon Customer Communications (London) Limited provides innovative business services that enhance client performance through technology and exceptional people. Their offerings include outsourced data-driven customer engagement, multichannel marketing, and business process services.

uk.paragon.world ↗

Summary from the supplier’s website — unverified

Compare peers
Awarded
£1.6bn
Live
24
Buyers
24
12m
£1.6bn
At a glance
  • Quick answer
Profile
  • Social value
  • ESG & policies
  • Capabilities3
  • Buyer references
  • Accreditations
Track record · verified
  • KPI performance
  • Contracts24 / 34
  • Top buyers24
  • Category mix
  • Geography
  • Peers5
Trust & risk
  • Red flags0
  • Compliance
  • Modifications
  • News
Company
  • Companies House
  • Financial
  • Org tree
Quick answer — PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITEDUpdated 06 Jul 2026

At a glance · for buyers and watchdogs

PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED has won £1.6bn across 24 public-sector buyers, with 24 live contracts. No active Companies House risk flags.

Why: top buyer Government Commercial Agency at 75% · 82% in Business services · 0 active risk flags · 0 modifications.

Decision signals
0Active red flags
ActiveCompany status
24 of 34Live contracts
75%Top-buyer concentration
82%Category exposure
0Contract modifications
If you're a buyer:CapabilitiesReferencesKPIComplianceWatchdog?FlagsModificationsConcentrationNews

Social value

Commitments mapped to the Government Social Value Model themes.

⚑ Self-reported
—

No social-value commitments yet

Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.

ESG & policies vault · 0/5

Key governance & sustainability policies. Published documents link out; missing ones are greyed.

↔ Cross-checked
Net-zero planNot provided✓
Modern slavery statementNot provided✓
EDI policyNot provided✓
Anti-briberyNot provided✓
Data protectionNot provided✓

Capabilities

What this supplier does, where they sit, who they sell to.

◐ From website & notices
Services · 6
Outsourced ServicesEnhance efficiency in business processes by combining expert people with custom technology. ↗Brand ServicesSpecialist services dedicated to achieving clients' growth, brand awareness, and customer engagement goals. ↗Customer Communications ManagementDigital Customer ExperienceBusiness Process ServicesBusiness Essentials
Frameworks & DPS · 3 from notices
  • NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)NHS England · £110.0m
  • Cirrus Consortium Agency Labour and Recruitment Services Framework 2025CIRRUS PURCHASING LTD · £10.0m
  • 2858/LM - Print services University of Sheffield & Sheffield Hallam University - Framework AgreementUNIVERSITY OF SHEFFIELD · £318k

Extracted automatically from uk.paragon.world on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Case studies · 5

Delivery stories from the supplier’s website. Clients are not yet cross-checked against award records.

◐ From supplier website
BrightwellInbound and Outbound Solutions Managed by One Dedicated Team for Brightwell. ↗Direct Line GroupStreamlined data and marketing print for Direct Line Group. ↗AegonDigiMail solution for insurance, pensions, savings and investments provider, Aegon. ↗Tesco BankProviding seamless lockbox cheque processing to leading UK bank. ↗Kirklees CouncilKirklees Council were looking for ways to reduce their operating cost due to tightening budgets. ↗

Extracted automatically from uk.paragon.world on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Buyer references

Named public-sector contacts who have agreed to act as a reference.

✓ Confirmed by buyer
—

No buyer references yet

Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.

Accreditations & memberships

Independently issued. Verification dates cross-checked against issuer registers.

↔ Cross-checked
—

No accreditations recorded

B-Corp, ISO, Cyber Essentials, Living Wage and similar credentials appear here once added by a claimed supplier and cross-checked against the issuing register.

KPI performance

Delivery, budget and satisfaction scores reported quarterly by buyers.

✓ Verified
84

No verified KPI scores yet

Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.

Contracts · 24 live · 10 historic

Pulled from Contracts Finder & Find a Tender. Most recent first.

✓ From notices
TitleBuyerCPVAwardedValueTermStatus
NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)
NHS England—08 Jun 2026£110.0m2 yrspending
Election Printing
North Yorkshire County Council7980000001 May 2026£2.3m2 yrsLive
Promotional Products and Stands
Northern Health and Social Care Trust NHSCT—01 May 2026£505k2 yrspending
Tailspend Solution
British Transport Police6615110001 Mar 2026£1.0m2 yrsLive
UKHO Book Publications 2026
UK Hydrographic Office—02 Mar 2026£2.3m2 yrspending
GB-London: Further Competition via the CCS RM6280 Framework, Lot 7- The Provision of Parking Remittance Processing, Scanning and Document Management Service
Royal Borough of Kensington and Chelsea6411200001 Jan 2026£191k4 yrsLive
Postal Services - Postal Collection and Distribution)
SYNCHRONICITY CARE LTD6411000001 Dec 2025£383k6 moClosed
Patient/Citizen Communication, Engagement & Hybrid Mail Solutions
NHS SHARED BUSINESS SERVICES LIMITED—04 Feb 2026£250.0m4 yrspending
NHS Notify Printed Communications and Related Services
Government Commercial Agency—23 Oct 2025£1.2bn4.3 yrspending
Cirrus Consortium Agency Labour and Recruitment Services Framework 2025
CIRRUS PURCHASING LTD7960000025 Sept 2025£10.0m4 yrsLive
Total live value £28.5m · mean award £46.8m1–10 of 34

Top buyers · 24 buyers · top 3 = 98%

Share of awarded value. Concentration fires above 40% for any single buyer.

✓ From notices
1
Government Commercial Agency
2 contracts
75%
since 2025
2
NHS SHARED BUSINESS SERVICES LIMITED
2 contracts
16%
since 2025
3
NHS England
2 contracts
7%
since 2024
4
CIRRUS PURCHASING LTD
1 contract
1%
since 2025
5
The Pensions Regulator
3 contracts
0%
since 2023
6
Procurement for Housing
2 contracts
0%
since 2025
7
Student Loans Company
2 contracts
0%
since 2023
8
UK Hydrographic Office
1 contract
0%
since 2026
9
North Yorkshire County Council
2 contracts
0%
since 2026
10
British Transport Police
1 contract
0%
since 2026

Category mix

CPV-division share of last-12m awarded value. Single-category exposure: 82%.

✓ From notices
Business services79
82%
Software packages48
7%
Financial services66
7%
Postal & telecomms64
4%
⚠ Concentration: 82% of recent awarded value sits in a single CPV division. A category-specific downturn would materially affect revenue.

Geography

Distribution of awarded value by buyer region.

✓ From notices
UK · schematic only
North West7 contracts
76%
London4 contracts
16%
Yorkshire4 contracts
7%
South East5 contracts
0%
North East5 contracts
0%
South West2 contracts
0%
Northern Ireland2 contracts
0%
Eastern1 contract
0%

Peers

Suppliers with overlapping CPVs & buyers (last 24m). PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED highlighted.

✓ From notices
SupplierSME?Awarded · 24mContracts
PC
PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED
No£1.6bn—
AM
Alexander Mann Solutions
No£52.0m1
OC
Oracle Corporation UK Limited
No£20.6m1
AT
Atamis Ltd
Yes£18.1m2
HT
Hicom Technology Limited
Yes£12.4m1
UB
Ultima Business Solutions LTD
No£10.8m4
Compare peers →

Red flags · 0 active

Automated scan of Companies House status, charges and insolvency records.

✓ Verified
✓ Clean. No active risk signals from Companies House status, charges or insolvency records.

Compliance scorecard

Derived from Companies House filings — not a full supplier-assurance check.

↔ Cross-checked
Trading status
Active
Live at Companies House
Annual accounts
Up to date
Last made up to 30 Jun 2025
Confirmation statement
Up to date
Next due 17 Feb 2027
Outstanding charges
0
No charges registered
Insolvency history
None
No insolvency cases registered
Certifications (ISO, Cyber Essentials, Living Wage, B-Corp, modern-slavery) are supplier self-reported and appear once a claimed profile adds them.

Modifications

Variations to awarded contracts logged under Procurement Act 2023 s.74.

✓ From notices
±

No modifications recorded

No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.

News mentions

UK trade press & nationals, matched to this supplier.

◰

No news mentions found

We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.

Companies House

Live sync — registered details, directors, PSC and SIC codes.

✓ Live sync

Registered details

Company no.
02788181
Status
Active
Type
Private limited
Incorporated
09 Feb 1993
Reg. office
Lower Ground Floor, Park House, 16/18, Finsbury Circus, London, EC2M 7EB
SIC codes
96090
Last accounts
30 Jun 2025
Next accounts due
31 Mar 2027

Directors & PSC

  • CREAN, Pauric — director
    Appointed 30 Apr 2026
  • DEVANE, Liam — director
    Appointed 30 Apr 2026
  • EDSTROM, Martin Olof — director
    Appointed 01 Aug 2025
  • DURKAN, Sarah — secretary
    Appointed 28 Jun 2024
  • WALTERS, Jeremy Edward Charles — director
    Appointed 16 Jun 2017
  • Paragon Customer Communications Limited — person with significant control
    ownership of shares 75 to 100 percent · voting rights 75 to 100 percent · right to appoint and remove directors

Financial

Filed accounts from Companies House.

↔ From Cos House
£

No financial filings on record

Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.

Org tree

Group structure and ownership.

↔ From Cos House
PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED
02788181 · this company

Independent. No parent company or subsidiaries recorded at Companies House for this entity.