PS.
PublicSupply
account_balanceBuyersbusinessSuppliersdescriptionNoticescategoryCategories
BuyersSuppliersNoticesCategories
verified_userData sourced from Contracts Finder, Find a Tender, and Companies House.
Contracts Finder ↗Find a Tender ↗Procurement Act 2023 ↗
  1. Home›
  2. Suppliers›
  3. Service Insights Ltd
SI

Service Insights Ltd

UK public-sector supplier
SME

Service Insights Ltd provides expertise in customer feedback and service performance improvement through market research, business consulting, and training services.

serviceinsights.co.uk ↗

Summary from the supplier’s website — unverified

Compare peers
Awarded
£50k
Live
1
Buyers
2
12m
—
At a glance
  • Quick answer
Profile
  • Social value
  • ESG & policies
  • Capabilities
  • Buyer references
  • Accreditations
Track record · verified
  • KPI performance
  • Contracts1 / 2
  • Top buyers2
  • Category mix
  • Geography
  • Peers5
Trust & risk
  • Red flags0
  • Compliance
  • Modifications
  • News
Company
  • Companies House
  • Financial
  • Org tree
Quick answer — Service Insights LtdUpdated 20 Jul 2026

At a glance · for buyers and watchdogs

Service Insights Ltd has won £50k across 2 public-sector buyers, with 1 live contract.

Why: top buyer East Riding of Yorkshire Council at 71% · 0 active risk flags · 0 modifications.

Decision signals
0Active red flags
No CH recordCompany status
1 of 2Live contracts
71%Top-buyer concentration
—Category exposure
0Contract modifications
If you're a buyer:CapabilitiesReferencesKPIComplianceWatchdog?FlagsModificationsConcentrationNews

Social value · 1/5

Commitments mapped to the Government Social Value Model themes. Each is tagged self-reported or from the website.

◐ From supplier website
JobsNo commitment stated✓
SkillsNo commitment stated✓
EnvironmentNo commitment stated✓
Tackling inequality1 commitment ↗✓
CommunityNo commitment stated✓
Tackling inequality · 1
  • WebsitePartnership with Viewpoint Research CICService Insights Ltd works with Viewpoint Research CIC, a social enterprise addressing inequalities faced by individuals through disability or economic deprivation.

Extracted automatically from serviceinsights.co.uk on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

ESG & policies vault · 0/5

Key governance & sustainability policies. Published documents link out; missing ones are greyed.

↔ Cross-checked
Net-zero planNot provided✓
Modern slavery statementNot provided✓
EDI policyNot provided✓
Anti-briberyNot provided✓
Data protectionNot provided✓

Capabilities

What this supplier does, where they sit, who they sell to.

◐ From website & notices
Services · 2
Market ResearchWe specialise in customer experience, helping organisations learn about their service quality and how to influence it. ↗Business ConsultingWe support organisations by delivering a deeper understanding of customers, employees, and service users to influence practice and drive effective change. ↗

Extracted automatically from serviceinsights.co.uk on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Case studies

Delivery stories the supplier has published, with sector and outcome.

⚑ Self-reported
—

No case studies yet

Once a claimed supplier publishes delivery stories — the buyer, the sector, what was delivered and the outcome — they appear here.

Buyer references

Named public-sector contacts who have agreed to act as a reference.

✓ Confirmed by buyer
—

No buyer references yet

Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.

Accreditations & memberships · 5

Credentials listed on the supplier’s website. Not yet checked against issuer registers.

◐ From supplier website
Core credentials · 1/6
Cyber EssentialsNot evidenced✓
Cyber Essentials PlusNot evidenced✓
ISO 27001 — Information securityNot evidenced✓
ISO 9001 — QualityBSI ↗✓
ISO 14001 — EnvironmentalNot evidenced✓
ISO 45001 — Health & safetyNot evidenced✓
Other credentials & memberships · 4
ISO/IEC 27001BSI · Certification ↗Good Business CharterCommitment ↗
Carbon NeutralCarbon Neutral Britain · Certification
Market Research Society Net Zero PledgeMarket Research Society · Commitment ↗

Extracted automatically from serviceinsights.co.uk on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

KPI performance

Delivery, budget and satisfaction scores reported quarterly by buyers.

✓ Verified
84

No verified KPI scores yet

Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.

Contracts · 1 live · 1 historic

Pulled from Contracts Finder & Find a Tender. Most recent first.

✓ From notices
TitleBuyerCPVAwardedValueTermStatus
Tenant Satisfaction Measures (TSM's)
East Riding of Yorkshire Council7900000001 Nov 2024£35k2.4 yrsLive
CPU 5947 CBC - Tenant Satisfaction Survey (RSTAR)
Charnwood Borough Council4800000001 Apr 2023£15k2 yrsClosed
Total live value £35k · mean award £25k

Top buyers · 2 buyers · top 3 = 100%

Share of awarded value. Concentration fires above 40% for any single buyer.

✓ From notices
1
East Riding of Yorkshire Council
1 contract
71%
since 2024
2
Charnwood Borough Council
1 contract
29%
since 2023

Geography

Distribution of awarded value by buyer region.

✓ From notices
UK · schematic only
Yorkshire1 contract
71%
East Midlands1 contract
29%

Peers

Suppliers with overlapping CPVs & buyers (last 24m). Service Insights Ltd highlighted.

✓ From notices
SupplierSME?Awarded · 24mContracts
R1
Route 101 Limited
Yes£265.3m2
OC
Oracle Corporation UK Limited
No£20.7m2
AT
Atamis Ltd
Yes£18.1m2
HT
Hicom Technology Limited
Yes£12.4m1
UB
Ultima Business Solutions LTD
No£10.8m4
SI
Service Insights Ltd
Yes——
Compare peers →

Red flags · 0 active

Automated scan of Companies House status, charges and insolvency records.

✓ Verified
No Companies House record linked — automated risk checks unavailable.

Compliance scorecard

Derived from Companies House filings — not a full supplier-assurance check.

↔ Cross-checked
No Companies House record linked — statutory compliance checks unavailable.

Modifications

Variations to awarded contracts logged under Procurement Act 2023 s.74.

✓ From notices
±

No modifications recorded

No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.

News mentions

UK trade press & nationals, matched to this supplier.

◰

No news mentions found

We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.

Companies House

Registered details, directors and PSC.

✓ Live sync
🏛

No Companies House record linked

A Companies House number is on file but the record has not been synced yet.

Financial

Filed accounts from Companies House.

↔ From Cos House
£

No financial filings on record

Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.

Org tree

Group structure and ownership.

↔ From Cos House
—
09963939 · this company

Independent. No parent company or subsidiaries recorded at Companies House for this entity.