Customer Services AI software
Estimated value
£541k
Awarded value
£541k
Awarded 31 Aug 2025
Suppliers
1
Lots
1
1 awarded
Published
03 Jul 2026
Deadline 01 Aug 2025
Other contracts from Ipswich Borough Council· 10
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| Asbestos Management | contract | — | 16 Jun 2026 |
| Residential Central Heating Installations | contract | — | 16 Jun 2026 |
| Grafton House Window Cleaning | contract | £16k | 08 May 2026 |
| Retail Evidence Study | contract | £40k | 08 Apr 2026 |
| Liquid Waste Disposal | contract | £75k | 07 Apr 2026 |
| Rough Sleeper Services | contract | £2.0m | 18 Mar 2026 |
| Consultancy Framework - Lotted | contract | £2.5m | 16 Mar 2026 |
| R&M framework - for the maintenance, repair, planned and remedial works and services for the Council’s commercial buildings and support for a variety of capital projects as required | contract | £7.2m | 09 Mar 2026 |
| Supply of Composting toilets (x4) & 1 above ground shell | contract | £55k | 06 Mar 2026 |
| Supply of Composting Toilets | contract | — | 05 Mar 2026 |
Other contracts awarded to ICS AI Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| AI Virtual Agent for South Norfolk District Council | contract | £81k | 31 Jul 2025 |
| AI Virtual Agent for Broadland District Council | contract | £67k | 31 Jul 2025 |
| AI Transformation - Phase 2 | contract | — | 08 Jul 2025 |
| FLEX AI Student Services Assistant (Chatbot) via GCloud 14 | contract | £268k | 12 Jun 2025 |
| AI Discovery Assessment | contract | £100k | 30 Sept 2024 |
| RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project) | contract | £920k | 16 Sept 2024 |
| CPU 7086 | contract | £312k | 10 Jul 2024 |
| AI Transformation Assessment | contract | £97k | 22 Apr 2024 |
| TD2097- Transforming the Council Using AI Technology | contract | £7.0m | 16 Feb 2024 |
| TD1962- WebChat Solution | contract | £800k | 05 Feb 2024 |