Provision of UK Customer Satisfaction Index Report
Estimated value
£50k
Awarded value
£28k
Suppliers
1
Lots
1
Published
29 Jul 2024
Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services. 12 month Extension called off.
Scope
- Reference
- tender_446350/1388719
- Total value
- £50,040 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Jul 2024 to 30 Jul 2026
- CPV classifications
- 73000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 15 Jul 2024, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£28k
Award date
22 Jul 2024
Contract start
31 Jul 2024
Contract end
30 Jul 2026
Awarded suppliers· 1 supplier
Awarded 22 Jul 2024 · Contract period 31 Jul 2024 — 30 Jul 2026
Other contracts from DfT, Driver and Vehicle Licensing Agency
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Institute of Customer Services· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Membership of ICS for 3 years | contract | — | 03 Mar 2026 |
| Membership to Chartered Institute of Customer Services 2025-2028 | contract | — | 27 Oct 2025 |
| HMLR701091 - Membership for the Institute of Customer Service | call off | £57k | 28 Mar 2025 |
| Institute of Customer Services Membership | contract | £26k | 27 Oct 2022 |
| Provision of UK Customer Satisfaction Index Report - Extension | contract | £17k | 24 May 2022 |
| Membership of Institute of Customer Service | contract | £35k | 25 Feb 2022 |
| 21-S-12 | contract | £33k | 14 Jan 2022 |
| STA of Institute for Customer Service analysis and research | contract | £11k | 21 Oct 2021 |
| Membership to Institute of Customer Service | contract | £17k | 10 Sept 2021 |
| Provision of UK Customer Satisfaction Index Report | contract | £8k | 03 Aug 2021 |