Provision of UK Customer Satisfaction Index Report
DVLA - Driver Vehicle and Licencing AgencycontractContracts Finder ↗Ref tender_272899/984789complete
Estimated value
£8k
Awarded value
£8k
Awarded 29 Jul 2021
Suppliers
1
Lots
1
1 awarded
Published
03 Aug 2021
Deadline 30 Jun 2021
Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.
Scope
- Reference
- tender_272899/984789
- Total value
- £8,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Aug 2021 to 31 Jul 2022
- CPV classifications
- 73000000
Submission & procedure
- Submission deadline
- 30 Jun 2021, 10:59 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£8k
Award date
29 Jul 2021
Contract start
01 Aug 2021
Contract end
31 Jul 2022
Awarded to