Provision of UK Customer Satisfaction Index Report
Estimated value
£8k
Awarded value
£8k
Suppliers
1
Lots
1
Published
03 Aug 2021
Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.
Scope
- Reference
- tender_272899/984789
- Total value
- £8,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Aug 2021 to 31 Jul 2022
- CPV classifications
- 73000000
Submission & procedure
- Submission deadline
- 30 Jun 2021, 10:59 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£8k
Award date
29 Jul 2021
Contract start
01 Aug 2021
Contract end
31 Jul 2022
Awarded suppliers· 1 supplier
Awarded 29 Jul 2021 · Contract period 01 Aug 2021 — 31 Jul 2022
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Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Institute of Customer Service· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Membership of ICS for 3 years | contract | — | 03 Mar 2026 |
| Membership to Chartered Institute of Customer Services 2025-2028 | contract | — | 27 Oct 2025 |
| HMLR701091 - Membership for the Institute of Customer Service | call off | £57k | 28 Mar 2025 |
| Provision of UK Customer Satisfaction Index Report | contract | £28k | 29 Jul 2024 |
| Institute of Customer Services Membership | contract | £26k | 27 Oct 2022 |
| Provision of UK Customer Satisfaction Index Report - Extension | contract | £17k | 24 May 2022 |
| Membership of Institute of Customer Service | contract | £35k | 25 Feb 2022 |
| 21-S-12 | contract | £33k | 14 Jan 2022 |
| STA of Institute for Customer Service analysis and research | contract | £11k | 21 Oct 2021 |
| Membership to Institute of Customer Service | contract | £17k | 10 Sept 2021 |