DWP Digital Channels Contact Centre (DC3)
Department for Work & PensionscontractContracts Finder ↗Ref tender_243152/1473206SME suitablecomplete
Estimated value
£265.3m
Awarded value
£265.3m
Awarded 06 May 2025
Suppliers
1
Lots
1
1 awarded
Published
06 Jun 2025
Deadline 25 Sept 2023
Other contracts from Department for Work & Pensions· 10
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| Data Quality Monitoring | contract | £1.3m | 23 Jun 2026 |
| UX London Conference 2026 | contract | — | 08 May 2026 |
| Sponsor Bank Service | contract | £1.4m | 01 May 2026 |
| UC Project Zora - Application Decomposition & Microservices Transition | contract | — | 18 Apr 2026 |
| UC Project Zora - Application Decomposition & Microservices Transition | contract | — | 18 Apr 2026 |
| Transitional Arrangement - Media Buying | contract | £958k | 16 Apr 2026 |
| Leading Design Conference November 2026 | contract | — | 30 Mar 2026 |
| Life Course and Life Events Analysis Pensions Commission | contract | — | 27 Mar 2026 |
| NEC (New Engineering Contract) contract licence renewal 2026/27 | contract | — | 19 Mar 2026 |
| Leading Design Conference November 2026 | contract | £25k | 19 Mar 2026 |
Other contracts awarded to Route 101 Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Future Contact Solution | contract | £2.4m | 17 Jun 2026 |
| Awarded contract | contract | £1.5m | 04 Dec 2025 |
| CRM Software Subscriptions, User Support and Technical Services | contract | £200k | 14 Aug 2025 |
| DWP Digital Channels Contact Centre (DC3) | contract | — | 06 Jun 2025 |
| VIVID - Contact Centre Management & QA Software | contract | £21k | 19 May 2025 |
| Zendesk Licences and Consultancy | call off | £834k | 04 Mar 2025 |
| Route 101 DfE Calabrio G-CLOUD 13 Call Off (con_22447) | contract | £33k | 20 Sept 2023 |
| Customer Service Desk & Associated Services | contract | £147k | 28 Jun 2023 |
| Zendesk Implementation and Service Provision | contract | — | 21 Oct 2021 |
| Zendesk Software & Implementation | call off | £420k | 28 May 2021 |