Customer Management System
Estimated value
£405k
Awarded value
£405k
Awarded 31 Jan 2018
Suppliers
1
Lots
1
1 awarded
Published
04 Feb 2018
Deadline 31 Jan 2018
Description
The provision of a Customer Management system as a corporate solution for Watford Borough Council.
Scope
- Reference
- BIP300578317
- Total value
- £405,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 05 Feb 2018 to 04 Feb 2027
- CPV classifications
- 48445000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 31 Jan 2018, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£405k
Award date
31 Jan 2018
Contract start
05 Feb 2018
Contract end
04 Feb 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 31 Jan 2018 · Contract period 05 Feb 2018 — 04 Feb 2027
Award value
£405k
Other contracts from Watford Borough Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Firmstep Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Firmstep Forms, Self and Dash Platform | call off | £102k | 02 Sept 2021 |
| WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD | contract | £293k | 22 Jan 2021 |
| CRM Software Poole and Christchurch | contract | £75k | 24 Feb 2020 |
| Firmstep Forms including Self and Dash | contract | £43k | 23 Dec 2019 |
| The Provision of a Customer Relationship Management System | call off | £210k | 28 Nov 2019 |
| Firmstep Platform Renewal | contract | £31k | 10 Sept 2019 |
| CPT/2064: IT/Software Solution for Customer Services | contract | £677k | 25 Aug 2019 |
| New Stevenage Borough Council Digital Platform | contract | £379k | 31 Jul 2019 |
| Customer Experience Platform - Ipswich Borough Council | contract | £81k | 26 Jun 2019 |
| Provision of the Customer Platform: CRM, Customer Account and Web Forms | call off | £307k | 08 Apr 2019 |