ITSM Tool Replacement
West Midlands Combined AuthoritycontractContracts Finder ↗Ref 04347-2022SME suitableVCSE suitablecomplete
Estimated value
£100k
Awarded value
£200k
Awarded 28 Mar 2023
Suppliers
1
Lots
1
1 awarded
Published
17 May 2023
Deadline 15 Mar 2023
Other contracts from West Midlands Combined Authority· 10
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| Bus Service T0944 | contract | — | 08 May 2026 |
| Coventry Electric Bus City - Bus Routes | contract | — | 08 May 2026 |
| Temporary Agency Staff | contract | — | 08 May 2026 |
| Highway Infrastructure Maintenance | contract | £14.6m | 22 Apr 2026 |
| Transport Infrastructure Planned and Reactive Maintenance | contract | £5.5m | 26 Mar 2026 |
| The Appointment of a Digital Strategic Partner | contract | £4.0m | 20 Mar 2026 |
| Demolition Works - Longbridge Rear Buildings | contract | — | 18 Mar 2026 |
| Acquisition of 2 bus depots | contract | — | 17 Mar 2026 |
| Social Media Listening | contract | — | 17 Mar 2026 |
| Social Media Management Tools | contract | — | 17 Mar 2026 |
Other contracts awarded to FRESHWORKS TECHNOLOGIES UK LIMITED· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Helpdesk System | contract | £30k | 16 May 2025 |
| Freshservice - ITSM Service Desk Software | contract | £76k | 29 Aug 2024 |
| Regional Operations Centre (East) Incident Management Software renewal 2024/25 | call off | £30k | 14 Aug 2024 |
| Helpdesk System | contract | £36k | 29 Apr 2024 |
| IT service management system for NHS Mid and South Essex Integrated Care Board | contract | £29k | 09 Aug 2023 |
| Brunel ITSM Service Desk Software | contract | £288k | 09 Dec 2022 |
| ITSM Service Desk Software | contract | £64k | 22 Apr 2022 |
| IT Service Management Tool | contract | £108k | 21 Jul 2021 |
| Service Desk Software | contract | £63k | 17 Sept 2020 |
| Customer request service | contract | £120k | 29 Aug 2018 |