Automated Switchboard & Voicemail Services Renewal
Estimated value
£36k
Awarded value
£36k
Awarded 27 Jul 2025
Suppliers
1
Lots
1
1 awarded
Published
13 Oct 2025
Deadline 27 Jul 2025
Description
To cover the next 12 months whilst decisions on pending changes within the organisation are being planned. NYP already acquire this product from Netcall, which is integrated in BAU.
Scope
- Reference
- 2425-0259
- Total value
- £36,450 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 05 Dec 2025 to 04 Dec 2026
- CPV classifications
- 48000000
Submission & procedure
- Submission deadline
- 27 Jul 2025, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£36k
Award date
27 Jul 2025
Contract start
05 Dec 2025
Contract end
04 Dec 2026
Awarded to
Awarded suppliers· 1 supplier
Awarded 27 Jul 2025 · Contract period 05 Dec 2025 — 04 Dec 2026
Award value
£36k
Other contracts from York and North Yorkshire Combined Authority acting on behalf of itself and the Chief Constable of North Yorkshire Police
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to NETCALL TECHNOLOGY LIMITED· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| ENHT - Patient Engagement Portal (PEP) | contract | £176k | 13 May 2026 |
| Patient Appointment Reminder and Notification Software Licences | contract | £29k | 11 May 2026 |
| Provision of Patient and Healthcare Comms and Related IT Services | contract | £697k | 30 Apr 2026 |
| Telephony service for Customer Service inbound and outbound calls - Rushcliffe Borough Council | contract | £29k | 02 Apr 2026 |
| AT1367 - Digital Platform - Low Code | contract | £475k | 18 Mar 2026 |
| CBMDC 462 - automated telephony call routing solution | contract | £41k | 12 Mar 2026 |
| Netcall Services | contract | £341k | 05 Feb 2026 |
| Provision of Support and Maintenance Services for Force Control Software | contract | £57k | 02 Feb 2026 |
| Liberty Converse CX - Contact Centre Solution | contract | £604k | 22 Jan 2026 |
| Customer Experience and Enterprise Digital Platform | contract | £1.3m | 18 Dec 2025 |