IT Service Management (ITSM) Platform 2026 onwards
Estimated value
—
Awarded value
£498k
Awarded 02 Sept 2025
Suppliers
1
1 SME
Lots
1
1 awarded
Published
09 Sept 2025
Description
Ordnance Survey is looking to procure an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers.
Scope
- Reference
- TS.0423
- Commercial tool
- Standalone contract
- Contract dates
- 18 Jul 2025 to 17 Jul 2027Possible extension to 17 Jul 2030
Option 3 x 12 month extensions
- CPV classifications
- 30211300484450004890000072212445
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Simple description | Please see '2. Instructions for tendering' document for full details. | price | — |
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£498k
Award date
02 Sept 2025
Contract start
28 Sept 2025
Contract end
28 Sept 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 02 Sept 2025 · Contract period 28 Sept 2025 — 28 Sept 2027
Award value
£498k
Other contracts from ORDNANCE SURVEY LIMITED
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Alemba Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| The Provision of a Case Management System for the Digital Forensics Unit | contract | £156k | 09 Apr 2026 |
| IT Service Management (ITSM) Platform | contract | £317k | 04 Mar 2026 |
| IT Service Management (ITSM) Platform 2026 onwards | contract | — | 04 Feb 2026 |
| Alemba Service Manager Cloud | contract | £28k | 15 Jan 2026 |
| ITSM Service Renewal | contract | — | 01 Oct 2025 |
| vFire additional licences and associated maintenance and support | contract | — | 14 Aug 2025 |
| CO0591 Enterprise Service Management Solution | call off | £581k | 14 Aug 2025 |
| CO0591 Enterprise Service Management Solution | contract | — | 14 Aug 2025 |
| IT Service Management Solution (RFS22-020) | contract | — | 24 Jul 2025 |
| ITSM & PMO Software Licenses | contract | £160k | 23 Jul 2025 |