Single Telephony Solution for Customer Contact Centre and National Service Desk
NHS EnglandcontractContracts Finder ↗Ref CF-3213500D0O000000rwimUAASME suitableVCSE suitablecomplete
Estimated value
£251k
Awarded value
£752k
Awarded 26 Aug 2025
Suppliers
1
Lots
1
1 awarded
Published
07 Oct 2025
Deadline 01 Aug 2025
Other contracts from NHS England· 10
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| Matrix - Desk Booking System | call off | £105k | 08 May 2026 |
| Telephony 0300 Numbers Renewal (Gamma) 2026 - 2028 | call off | £17k | 08 May 2026 |
| ID&V Checking Service | contract | £150k | 08 May 2026 |
| Xerox Managed Print renewal 26/27 | call off | £127k | 08 May 2026 |
| Manage Engine ServiceDesk Plus Licences | call off | £29k | 08 May 2026 |
| Ccube EDRMS C302203 Annual Maintenance and Support 2025 - 2026 | contract | £105k | 08 May 2026 |
| Clinicals Run Maintain Transform | call off | £38.0m | 10 Apr 2026 |
| Specialised Pharmaceutical Logistics and Warehouse Services for Vaccination & Immunisation Programmes | contract | — | 07 Apr 2026 |
| NHS England procurement for the supply of Pan-genotypic Direct Acting Antiviral (DAA) Hepatitis C treatments and the provision of Hepatitis C elimination initiatives | contract | — | 07 Apr 2026 |
| CPIT System Integration to NHSE RAVS | contract | £500k | 01 Apr 2026 |
Other contracts awarded to Puzzel Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| NHSE Customer Contact Centre | contract | £42k | 07 May 2026 |
| NSDC: G-Cloud 14 Call-Off Contract | contract | — | 22 Aug 2025 |
| Provision of Omnichannel Contact Centre Solution | contract | — | 01 May 2025 |
| Omnichannel Contact Centre Solution | contract | £2.3m | 04 Apr 2025 |
| Omnichannel Contact Centre Solution for BCP Council | call off | £813k | 17 Jan 2025 |
| Customer experience platform | contract | £84k | 14 Nov 2024 |
| Puzzel Platform | contract | £127k | 08 Jul 2024 |
| Cloud Contact Centre Services | contract | £810k | 11 Apr 2024 |
| Extension to Omni Channel Contact Centre Solution | call off | £1.6m | 13 Mar 2023 |
| Contact Centre | contract | £580k | 28 Nov 2022 |