GB-St Helens: Contract Award Notice - Netcall Contact Centre Software
Estimated value
£621k
Awarded value
£621k
Awarded 17 Nov 2025
Suppliers
1
Lots
1
1 awarded
Published
10 Dec 2025
Deadline 16 Nov 2025
Description
Call of contract via the NHS SBS Framework (Ref: SBS10175) for the provision of the Netcall Liberty Converse contact centre system to support customer communications, including telephony, digital channels, and workflow management.
Scope
- Reference
- BIP1000256950
- Total value
- £620,640 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 18 Nov 2025 to 17 Nov 2029
- CPV classifications
- 72268000
Submission & procedure
- Submission deadline
- 16 Nov 2025, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£621k
Award date
17 Nov 2025
Contract start
18 Nov 2025
Contract end
17 Nov 2029
Awarded to
Awarded suppliers· 1 supplier
Awarded 17 Nov 2025 · Contract period 18 Nov 2025 — 17 Nov 2029
Award value
£621k
Other contracts from Torus62 Limited
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Netcall Technology Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| ENHT - Patient Engagement Portal (PEP) | contract | £176k | 13 May 2026 |
| Patient Appointment Reminder and Notification Software Licences | contract | £29k | 11 May 2026 |
| Provision of Patient and Healthcare Comms and Related IT Services | contract | £697k | 30 Apr 2026 |
| Telephony service for Customer Service inbound and outbound calls - Rushcliffe Borough Council | contract | £29k | 02 Apr 2026 |
| AT1367 - Digital Platform - Low Code | contract | £475k | 18 Mar 2026 |
| CBMDC 462 - automated telephony call routing solution | contract | £41k | 12 Mar 2026 |
| Netcall Services | contract | £341k | 05 Feb 2026 |
| Provision of Support and Maintenance Services for Force Control Software | contract | £57k | 02 Feb 2026 |
| Liberty Converse CX - Contact Centre Solution | contract | £604k | 22 Jan 2026 |
| Customer Experience and Enterprise Digital Platform | contract | £1.3m | 18 Dec 2025 |