Contact Centre Delivery
Estimated value
—
goods
Awarded value
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Suppliers
1
Lots
1
1 awarded
Published
15 Aug 2025
Description
West Midlands Combined Authority has awarded a contract to 8X8 for the delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 13 platform. The contract is to run from June 2025 - June 2026.
Scope
- Reference
- ocds-h6vhtk-05887d
- Commercial tool
- Standalone contract
- Main category
- goods
- CPV classifications
- 48000000
- Contract locations
- West Midlands
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| — | — | price | — |
Submission & procedure
- Procedure
- Award procedure without prior publication of a call for competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to
8U
CH 05083841
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from West Midlands Combined Authority
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to 8X8 UK Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Voip Telephony | contract | £176k | 22 May 2026 |
| Student Services Contact Cloud Centre (2026- 2029) | contract | £565k | 22 Apr 2026 |
| Cloud Contact Centre | contract | £1.6m | 03 Mar 2026 |
| PAHT - 8x8 SIP Trunking (VOIP Telephony Services) | contract | £280k | 26 Nov 2025 |
| Provision of 8X8 Call Centre Software | contract | £49k | 05 Nov 2025 |
| Virtual Call Handling Software Licenses | contract | £306k | 23 Oct 2025 |
| GB-Witham: ECFRS00378 Unified Communications UCaaS | contract | £272k | 17 Oct 2025 |
| Telephony System (Unified Comms) | contract | £267k | 17 Oct 2025 |
| The Provision of Contact Centre Communications Software | contract | — | 13 Oct 2025 |
| Contact Centre Telephony | contract | £301k | 06 Aug 2025 |