21 065 Contact Centre as a Service (CCaaS)
Estimated value
£1
Awarded value
£882k
Suppliers
1
Lots
1
Published
17 Dec 2021
Description
Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.
Scope
- Reference
- 21 065
- Total value
- £1 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 17 Dec 2021 to 17 Dec 2024
- CPV classifications
- 48517000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 01 Dec 2021, 5:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£882k
Award date
17 Dec 2021
Contract start
17 Dec 2021
Contract end
17 Dec 2024
Awarded suppliers· 1 supplier
Awarded 17 Dec 2021 · Contract period 17 Dec 2021 — 17 Dec 2024
Other contracts from CHESHIRE EAST COUNCIL
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Business Systems UK Ltd· 10
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