PS.

Cambridgeshire County Council Contact Centre Replacement Telephony System

Cambridgeshire County CouncilcontractContracts Finder ↗Ref CCC001-DN660757-03201743SME suitablecomplete

Estimated value

£300k

Awarded value

£345k

Awarded 07 Aug 2023

Suppliers

1

Lots

1

1 awarded

Published

10 Oct 2023

Deadline 14 Apr 2023

Description

The current telephony system used by The Council is no longer suitable to provide modern Contact Centre functionality so a replacement system is being sought which will provide the functionality that our Contact Centre now require. This is a further competition using CCS Framework 3808 Network Services 2 Lot 13: Contact Centre Services.

Scope

Reference
CCC001-DN660757-03201743
Total value
£300,000 excluding VAT
Commercial tool
Standalone contract
Contract dates
30 Apr 2023 to 29 Apr 2026
CPV classifications
32000000 48000000 51000000 32500000 32429000
Particular suitability
Small and medium-sized enterprises (SME)

Submission & procedure

Submission deadline
14 Apr 2023, 11:00 am

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£345k

Award date

07 Aug 2023

Contract start

30 Apr 2023

Contract end

29 Apr 2026

Awarded to
AL
Amillan Limited