Cambridgeshire County Council Contact Centre Replacement Telephony System
Cambridgeshire County CouncilcontractContracts Finder ↗Ref CCC001-DN660757-03201743SME suitablecomplete
Estimated value
£300k
Awarded value
£345k
Awarded 07 Aug 2023
Suppliers
1
Lots
1
1 awarded
Published
10 Oct 2023
Deadline 14 Apr 2023
Description
The current telephony system used by The Council is no longer suitable to provide modern Contact Centre functionality so a replacement system is being sought which will provide the functionality that our Contact Centre now require. This is a further competition using CCS Framework 3808 Network Services 2 Lot 13: Contact Centre Services.
Scope
- Reference
- CCC001-DN660757-03201743
- Total value
- £300,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Apr 2023 to 29 Apr 2026
- CPV classifications
- 32000000 48000000 51000000 32500000 32429000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 14 Apr 2023, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£345k
Award date
07 Aug 2023
Contract start
30 Apr 2023
Contract end
29 Apr 2026
Awarded to