Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Estimated value
£550k
Awarded value
£246k
Awarded 12 Dec 2024
Suppliers
1
Lots
1
1 awarded
Published
12 Dec 2024
Deadline 25 Oct 2024
Description
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Scope
- Reference
- 2ee67b60-d1b3-40d8-bb68-ee555017d3dc
- Total value
- £550,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Mar 2025 to 28 Feb 2028
- CPV classifications
- 79512000
Submission & procedure
- Submission deadline
- 25 Oct 2024, 3:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£246k
Award date
12 Dec 2024
Contract start
01 Mar 2025
Contract end
28 Feb 2028
Awarded to