Every customer has an opinion (ECHO)
Estimated value
£166k
Awarded value
£166k
Awarded 19 Sept 2021
Suppliers
1
Lots
1
1 awarded
Published
29 Sept 2021
Deadline 20 Sept 2021
Description
Continue with a multi-channel anytime customer feedback platform
Scope
- Reference
- ITEP0170
- Total value
- £165,600 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Sept 2021 to 29 Sept 2023
- CPV classifications
- 71311210
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 20 Sept 2021, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£166k
Award date
19 Sept 2021
Contract start
30 Sept 2021
Contract end
29 Sept 2023
Awarded to
Awarded suppliers· 1 supplier
Awarded 19 Sept 2021 · Contract period 30 Sept 2021 — 29 Sept 2023
Award value
£166k
Other contracts from National Highways
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to ROL Solutions Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| G Cloud 15 | contract | — | 24 Jul 2026 |
| Case Tracker | contract | — | 10 Jun 2026 |
| Customer Feedback and Insight Platform | contract | £35k | 17 Apr 2026 |
| ITEP0988 - ECHO (Every Customer Has an Opinion) | contract | £227k | 22 Oct 2025 |
| Homes England - Customer Feedback Platform | contract | £138k | 07 Aug 2025 |
| Annual Support Service for the Complaints Case Management System | contract | — | 31 Mar 2025 |
| Corporate case management and complaints system | contract | £164k | 30 Aug 2024 |
| CaseTracker Case management solution | contract | £131k | 21 Mar 2024 |
| 2324-0087-Corporate Case Management and complaints System | contract | £164k | 30 Nov 2023 |
| Multi-channel solution, customer feedback (GovMetric) | contract | £58k | 19 May 2022 |