Customer experience in the water sector - annual surveys for the customer measure of experience (C-MeX) and developer services measure of experience (D-MeX)

The Water Services Regulation AuthoritycontractContracts FinderRef PROC.01.0646SME suitablecomplete
View buyer

Estimated value

£1.1m

Awarded value

£1.1m

Awarded 14 Feb 2020

Suppliers

1

Lots

1

1 awarded

Published

12 Mar 2020

Deadline 20 Jan 2020

Other contracts from The Water Services Regulation Authority· 10

Most recent notices published by the same contracting authority.

View buyer profile →
TitleTypeValuePublished
Major Projects Infrastructure Programme and Economic Growthcontract19 Jun 2025
Ofwat Innovation Fund delivery partner 2025-30contract£18.4m15 May 2025
Ofwat Innovation Fund delivery partner 2025-30contract15 May 2025
Price Review 2024 - Supplementary Supportcontract15 Aug 2023
Delivery Partner for Price Review 2024contract28 Nov 2022
Birmingham Office Cleaning Servicescontract18 Nov 2022
Delivery Partner for Price Review 2024contract24 Oct 2022
Delivery Partner for Price Review 2024contract£10.0m21 Oct 2022
Ofwat Board Softwarecontract17 Jun 2022
Hosting, Support and Maintenance of Ofwat and Open Water websites and ongoing improvements for Ofwatcontract13 Jun 2022

Other contracts awarded to Accent Marketing and Research Limited· 10

Cross-buyer view of this supplier's public-sector wins.

View supplier profile →
TitleTypeValuePublished
Customer Research and Engagementcontract17 Mar 2026
MeX Annual Surveys 2025 - 2030: Business Customers in Wales Measure of Experience (BCEW)contract£265k30 Sept 2025
LUF East Lancs Baseline User Perception Surveyscontract10 Sept 2025
Quantitative survey of pet owners (to inform a market investigation into veterinary services for household pets in the UK)contract£168k03 Oct 2024
Ofcom Market Research Framework 2024 - 2028contract£588k17 Jun 2024
Market Research & Insightscontract05 Mar 2024
Piloting approaches to capturing customer experience in the water sector for PR24contract£183k28 Dec 2023
Outcome Delivery Incentives (ODI) research: fieldworkcontract£684k21 Nov 2022
Survey to Assist in a Market Studycontract£130k28 Feb 2022
Outcome Delivery Incentives (ODI) research: design of methodologycontract£128k23 Dec 2021