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Time to close

Value

Type

Buyer

Notice

CLOSED

28 May

—

Estimated

Modification

FTS

Tees Valley Combined Authority

TVCA-PROC-0745 Adult Skills Fund 2026-27, 2027-28 and 2028-29

· Published 28 May

CLOSED

28 May

—

Estimated

Modification

FTS

Bridgend County Borough Council

The provision of an Integrated Management Information System for Schools and Education for Bridgend County Borough Council

· Published 28 May

CLOSED

26 May

—

Estimated

Closed

Homes England (the name adopted by the Homes and Communities Agency)

Temple Works Leeds - property business case commission

Real estate· Published 28 May

CLOSED

28 May

—

Estimated

Modification

FTS

Idmiston Parish Council

Gomeldon Recreation Ground project

· Published 28 May

CLOSED

28 May

—

Estimated

Modification

FTS

Norfolk County Council

Adult Residential Block Contracts - Lots 1,2 and 3

· Published 28 May

CLOSED

28 May

—

Estimated

Closed

FTS · Services

Scottish Enterprise

Workplace Innovation Leadership Development Programme

Business services· Published 28 May

CLOSED

28 May

—

Estimated

Modification

FTS

Science Museum Group

SMG Wonderlab Gallery Wonderlab Slides Works 2026

· Published 28 May

CLOSED

27 May

—

Estimated

Modification

FTS

Betsi Cadwaladr University Health Board

Provision of Social Prescribing and Community Wellness

· Published 27 May

CLOSED

27 May

—

Estimated

Closed

FTS · Services

University of Dundee

HTHW DHN Reactive Maintenance

Petroleum & fuel· Published 27 May

CLOSED

27 May

—

Estimated

Modification

FTS

Herefordshire Council

INVITATION TO TENDER (ITT) for the provision of Replacement Lift at the Town Hall Hereford

· Published 27 May

CLOSED

27 May

—

Estimated

Modification

FTS

Natural England

Upper Teesdale SSSI Condition Assessment of the Vascular Plant Assemblage

· Published 27 May

CLOSED

26 May

—

Estimated

Modification

FTS

Bracknell Forest Borough Council

Fortinet products

· Published 26 May

CLOSED

26 May

—

Estimated

Modification

FTS

London Borough of Haringey

ERP Implementation Services

· Published 26 May

CLOSED

26 May

—

Estimated

Modification

FTS

Greater Manchester Combined Authority

Learning Management System

· Published 26 May

CLOSED

26 May

—

Estimated

Modification

FTS

Ministry of Defence, DIO,

Provision of Intelligence Surveillance Reconnaissance Operator Training for the MOD

· Published 26 May

CLOSED

26 May

—

Estimated

Modification

FTS

Milton Keynes Council

Greenley Family Centre, Toilet Refurbishment

· Published 26 May

CLOSED

26 May

—

Estimated

Modification

FTS

RESPECT COLLABORATION TRUST

Respect Provision of Supply Agency Services

· Published 26 May

CLOSED

26 May

—

Estimated

Modification

FTS

NHS Blood & Transplant (NHSBT)

Supply, Calibration & Maintenance of Temperature Loggers

· Published 26 May

CLOSED

26 May

—

Estimated

Modification

FTS

Places for London Limited

Newbury Park Development

· Published 26 May

CLOSED

26 May

—

Estimated

Modification

FTS

Devon County Council

CP2779-26 Major Refurbishments - Hele Bridge (00024)

· Published 26 May

Page 10 of 8261

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Notice peek

ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS

Status

Closed

Estimated

—

Published

09 Dec 2024

Key facts

Notice ID: cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code: 48512000 · Software packages
Source: Contracts Finder

Timeline

Published
09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.