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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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  • All Legal Ombudsman notices →
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496 noticesopen · sorted by deadline ascending
Page 14 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
4d
03 Jul
£750k
Estimated
Tender
FTS · Services
GC
Gloucestershire County Council
Gloucestershire Adult Skills Programme 2026 - 2027
Education & training· Published 17 Jun
4d
03 Jul
£450k
Estimated
Tender
FTS · Services
LU
Loughborough University
Delivery of VTCT Level 7 Diploma in Applied Financial Trading
Education & training· Published 01 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
EH
Encircle Housing
Concierge Service - Encircle Housing
Business services· Published 29 May
4d
03 Jul
£210k
Estimated
Tender
FTS · Services
CY
Comisiynydd y Gymraeg
Gwasanaethau Cefnogi TG / IT Support Services
IT services· Published 29 May
4d
03 Jul
£45k
Estimated
Below-thresh.
FTS · Services
SH
Surrey Heath Borough Council
Civil Engineering for St Catherine's Wood
Architecture & engineering· Published 04 Jun
4d
03 Jul
£40k
Estimated
Below-thresh.
FTS · Services
NE
Natural England
Assessing the wider value of agri-environment scheme heritage actions for the natural environment and for people
R&D services· Published 25 Jun
4d
03 Jul
£4.0m
Estimated
Tender
FTS · Services
GA
Guy's and St Thomas' NHS Foundation Trust
Lead Architect - Evelina Expansion (Triangle) Design and Fit Out
Architecture & engineering· Published 01 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Works
YP
Yorkshire Purchasing Organisation
National Framework for Developer-Led Schemes
Construction work· Published 11 May
4d
03 Jul
—
Estimated
Tender
FTS · Services
KH
Knowes Housing Association Ltd.
Knowes Housing Association Ltd. Common Area Cleaning, Various Locations, Faifley
Sewage & refuse· Published 02 Jun
4d
03 Jul
£15.0m
Estimated
Tender
FTS · Supplies
EO
East Of England NHS Collaborative Hub
EoECPH Aseptic Cleanroom Consumables and Laundry Services.
Medical equipment· Published 01 Jun
4d
03 Jul
£1.0m
Estimated
Tender
FTS · Works
WN
West Northamptonshire Council
Royal and Derngate Theatre Works
Construction work· Published 04 Jun
4d
03 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 29 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
PF
Police, Fire & Crime Commissioner for Staffordshire
Provision of a Vehicle Recovery and Roadside Assistance Service
Repair & maintenance· Published 05 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
DC
Derry City and Strabane District Council
T26-060CRO Restricted List Application for Health and Safety Training Providers
Education & training· Published 28 May
4d
03 Jul
£15.0m
Estimated
Tender
FTS · Supplies
EO
East Of England NHS Collaborative Hub
EoECPH Aseptic Cleanroom Consumables and Laundry Services.
Medical equipment· Published 03 Jun
4d
03 Jul
£300k
Estimated
Tender
FTS · Works
BM
Barnsley Metropolitan Borough Council
Princess Street & Longsight Road Damp Remedial Works
Construction work· Published 02 Jun
4d
03 Jul
£438k
Estimated
Tender
FTS · Works
ES
East Staffordshire Borough Council
Design and Installation of a New Greenhouse at Stapenhill Cemetery
Construction materials· Published 04 Jun
4d
03 Jul
£400k
Estimated
Tender
FTS · Services
TN
The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Approved Dosimetry Services
Sewage & refuse· Published 05 Jun
4d
03 Jul
£100k
Estimated
Tender
FTS · Works
NE
North East Derbyshire District Council
Boiler Plant Replacement, PV Installation & Associated Works at Coney Green Business Centre, Wingfield View, Clay Cross, Chesterfield, S45 9JW
Furniture & furnishings· Published 28 May
4d
03 Jul
£2.8m
Estimated
Tender
FTS · Services
CG
Coleg Gwent
260 - HR Recruitment Agency Framework Tender.
Business services· Published 26 May
Page 14 of 25
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