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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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Open full notice ↗View in this tab
496 noticesopen · sorted by deadline ascending
Page 17 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
4d
03 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 29 Jun
4d
03 Jul
£1.4m
Estimated
Tender
FTS · Works
LB
London Borough of Sutton
Provision of Carshalton and Clockhouse Retrofit Works (Sutton Housing Partnership)
Construction work· Published 05 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
TW
THAMES WATER UTILITIES LIMITED
Bio Recycling
Transport equipment· Published 15 Jun
4d
03 Jul
£300k
Estimated
Tender
FTS · Works
BM
Barnsley Metropolitan Borough Council
Princess Street & Longsight Road Damp Remedial Works
Construction work· Published 02 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
WM
West Midlands Fire and Rescue Authority
Legionella and Water Monitoring Services 2026
Sewage & refuse· Published 03 Jun
4d
03 Jul
£15.0m
Estimated
Tender
FTS · Supplies
EO
East Of England NHS Collaborative Hub
EoECPH Aseptic Cleanroom Consumables and Laundry Services.
Medical equipment· Published 01 Jun
4d
03 Jul
£400k
Estimated
Tender
FTS · Services
SL
Sellafield Limited
Supply & Fit of Tyres and Associated Services
Transport equipment· Published 12 May
4d
03 Jul
£600k
Estimated
Tender
FTS · Works
GH
GOLDING HOMES LIMITED
Fire Remedial Contractor
Construction work· Published 22 Jun
4d
03 Jul
£14.0m
Estimated
Tender
FTS · Services
ND
NHS Derby & Derbyshire ICB
ITT Lung Cancer Screening Programme on behalf of NHS Derby and Derbyshire ICB
· Published 03 Jun
4d
03 Jul
£500k
Estimated
Tender
FTS · Services
BC
BMet College
INVITATION TO TENDER FOR PROVISION OF LEARNER FIND
Education & training· Published 08 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
SE
Scottish Environment Protection Agency
Ad Hoc Environmental Radioactivity Monitoring and Radiological Assessments Framework
Sewage & refuse· Published 02 Jun
4d
03 Jul
—
Estimated
Tender
FTS · Services
WM
West Midlands Fire and Rescue Authority
Legionella and Water Monitoring Services 2026
Sewage & refuse· Published 03 Jun
4d
03 Jul
£600k
Estimated
Tender
FTS · Works
GH
GOLDING HOMES LIMITED
Fire Remedial Contractor
Construction work· Published 11 Jun
4d
03 Jul
£600k
Estimated
Tender
FTS · Works
GH
GOLDING HOMES LIMITED
Fire Remedial Contractor
Construction work· Published 22 Jun
4d
03 Jul
£53k
Estimated
Below-thresh.
FTS · Works
NM
Newry, Mourne and Down District Council (NMD)
ITT 26/2026 - PEACEPLUS PP2021 - Ballyhorman Community Association 3G Pitch Spectator Seating - Retender
Construction work· Published 05 Jun
4d
03 Jul
£600k
Estimated
Tender
FTS · Works
GH
GOLDING HOMES LIMITED
Fire Remedial Contractor
Construction work· Published 05 Jun
4d
03 Jul
£750k
Estimated
Tender
FTS · Works
TC
Tameside College
Tameside College - Contractor for Portal Framed Building
Construction work· Published 15 Jun
4d
03 Jul
£150k
Estimated
Tender
FTS · Works
CS
CORSERV SOLUTIONS LIMITED
External Wall Finishes, Chimney & Condition Repair Works - Multiple Properties, Cornwall
Construction work· Published 10 Jun
4d
03 Jul
£0.01
Estimated
Below-thresh.
FTS · Services
WL
West Lancashire Borough Council
Feasibility Study - Independent Review of Delf House, Skelmersdale
Architecture & engineering· Published 15 Jun
4d
03 Jul
£526k
Estimated
Tender
FTS · Works
RR
Ramsgate Royal Harbour, Kent Mechanical Dredging
Stone Bay Toilets - New Build and Refurbishment
Construction work· Published 01 Jun
Page 17 of 25
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