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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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496 noticesopen · sorted by deadline ascending
Page 23 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
7d
07 Jul
£170k
Estimated
Tender
FTS · Services
OO
Office of Rail and Road
Organisation Development Consultancy
Business services· Published 23 Jun
7d
07 Jul
£90k
Estimated
Below-thresh.
FTS · Works
WY
West Yorkshire Fire and Rescue Authority
Transport Workshop Floor Replacement
Construction work· Published 05 Jun
7d
07 Jul
£7.1m
Estimated
Tender
FTS · Services
LB
London Borough of Croydon
Young People & CEYA
Health & social· Published 05 Jun
7d
07 Jul
£1.5m
Estimated
Tender
FTS · Services
DC
Devon County Council
CP2824-26 : Electrical Testing, Fire Alarm and Electric Vehicle Charging Service Term Contract
Repair & maintenance· Published 12 Jun
7d
07 Jul
£4.8m
Estimated
Tender
FTS · Works
LC
Liverpool City Region Combined Authority
Kingsway Tunnel Refurbishment (Dado Panels)
Construction work· Published 12 Jun
7d
07 Jul
£7.0m
Estimated
Tender
FTS · Services
DC
District Council of Tandridge
TDC 039073 - Domestic and District Gas Servicing and Maintenance (ITT)
Construction work· Published 19 Jun
7d
07 Jul
—
Estimated
Tender
FTS · Works
TR
The Riverside Group
MAYFIELD COURT ANNEX DEMOLITION PROJECT
Construction work· Published 09 Jun
7d
07 Jul
£30k
Estimated
Below-thresh.
CF
LB
London Borough of Merton
The Sherwood Primary School water heater replacement
Construction work· Published 09 Jun
7d
07 Jul
£13.9m
Estimated
Tender
FTS · Services
NY
North Yorkshire County Council
Site and Event Security 680-NYC-CD
Business services· Published 29 May
7d
07 Jul
£800k
Estimated
Tender
FTS · Works
TF
Transport for London
Escalator Safety Interventions
Construction work· Published 23 Jun
7d
07 Jul
£250k
Estimated
Tender
FTS · Supplies
NC
Nottingham City Council
CPU 6987 Supply of Street Litter Bin Housing Units
Transport equipment· Published 10 Jun
7d
07 Jul
—
Estimated
Tender
FTS · Supplies
RB
Royal Botanic Garden Edinburgh
RBGE - Bespoke and specialist exhibition display production design & fitout services
Furniture & furnishings· Published 04 Jun
7d
07 Jul
£8.0m
Estimated
Tender
FTS · Services
LB
London Borough of Croydon
Young People & CEYA
Health & social· Published 05 Jun
7d
07 Jul
£130k
Estimated
Tender
FTS · Services
BO
Borough of Telford & Wrekin
Security at Homeless Hostel and adhoc security in housing
Business services· Published 19 Jun
7d
07 Jul
£1.3m
Estimated
Tender
FTS · Supplies
HA
Highlands and Islands Airports Limited
Provision of Hold Baggage X-ray Equipment at Six Airports
Laboratory equipment· Published 03 Jun
7d
07 Jul
£150k
Estimated
Tender
FTS · Services
HI
HOMES IN SOMERSET LIMITED
Bed Bug Removal and Pest Control Services
Sewage & refuse· Published 08 Jun
7d
07 Jul
£750.0m
Estimated
Tender
FTS · Supplies
NS
NHS SHARED BUSINESS SERVICES LIMITED
Healthcare AI Solutions
Medical equipment· Published 28 May
7d
07 Jul
£21.0m
Estimated
Tender
FTS · Supplies
SO
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
Meningococcal ACWY Vaccine (2027)
Medical equipment· Published 29 May
7d
07 Jul
£4.9m
Estimated
Tender
FTS · Services
SC
Sefton Council
Smokefree Sefton - Stop Smoking Service
Health & social· Published 09 Jun
7d
07 Jul
—
Estimated
Tender
FTS · Supplies
BC
Blackpool Council
Framework for the provision of playground equipment - Design, Supply & Installation (2 lots)
Musical instruments· Published 12 Jun
Page 23 of 25
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