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ClosedCF · eb28d312f802

24/015 Customer Contact Solution

Tamworth Borough Council
Status
Closed
Estimated
—
Published
18 Dec 2024

Key facts

Notice ID
cf-faea6589-96e2-4c59-affc-eb28d312f802
CPV code
48000000 · Software packages
Source
Contracts Finder

Timeline

  1. Published
    18 Dec 2024

Description

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.

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  • All Tamworth Borough Council notices →
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2,887 noticesopen · sorted by deadline ascending
Page 24 of 145
Time to close
Value
Type
Buyer
Notice
Closing this week17 notices
7d
13 Jul
£1.9m
Estimated
Tender
FTS · Services
GM
Greater Manchester Combined Authority
GMCA 1861 Hospital and Community Navigator Service
Health & social· Published 17 Jun
7d
13 Jul
—
Estimated
Tender
FTS · Services
NE
North East Scotland College
Provision, Support & Maintenance of a Human Resources Payroll System
Software packages· Published 03 Jun
7d
13 Jul
£450k
Estimated
Tender
FTS · Services
SM
Solihull Metropolitan Borough Council
SOL30269 SOL Systemic Practice Training Programme 2026
Education & training· Published 22 Jun
7d
13 Jul
£1.8m
Estimated
Tender
FTS · Works
LB
London Borough of Tower Hamlets
CO6190 - Fabrication of Whitechapel of Market Stalls
Construction work· Published 08 Jun
7d
13 Jul
£850k
Estimated
Tender
FTS · Services
CO
City of Doncaster Council
Coroners Removals and Public Health Funerals
Other services· Published 17 Jun
7d
13 Jul
—
Estimated
Tender
FTS · Services
SI
Scottish Information Commissioner
Internal Audit Services
Business services· Published 09 Jun
7d
13 Jul
£850k
Estimated
Tender
FTS · Services
WY
West Yorkshire Fire and Rescue Authority
Servicing, Repairs and Maintenance of Appliance Bay Doors, Auto Doors, Gates and Barriers
Repair & maintenance· Published 08 Jun
7d
13 Jul
£35k
Estimated
Below-thresh.
CF
MW
Merseyside Waste Disposal Authority
MRWA Food Waste Prevention campaign 26/27
Business services· Published 17 Jun
7d
13 Jul
£1.6m
Estimated
Tender
FTS · Supplies
SW
Scottish Water
The Provision of Plastic Wall Chambers
· Published 10 Jun
7d
13 Jul
£720.0m
Estimated
Tender
FTS · Works
NC
Nottingham City Council
LEVI -The Supply of Electric Vehicle Charging Infrastructure and Associated Services
Transport equipment· Published 18 May
7d
13 Jul
£12.0m
Estimated
Tender
FTS · Works
LC
Liverpool City Region Combined Authority
Merseytravel Electrical Framework 2026-2030
Construction work· Published 16 Jun
7d
13 Jul
£90k
Estimated
Below-thresh.
CF
LB
London Borough of Haringey
DPS1 1394 - Park Tree Work
Architecture & engineering· Published 30 Jun
7d
13 Jul
£90k
Estimated
Below-thresh.
CF
LB
London Borough of Haringey
DPS1 1395 - Dairy Field, White Hart Lane N17
Architecture & engineering· Published 10 Jun
7d
13 Jul
£410k
Estimated
Tender
FTS · Services
LB
London Borough of Brent
Advocacy and Independent Visitor Service for Children
Health & social· Published 15 Jun
7d
13 Jul
£250k
Estimated
Tender
FTS · Services
ED
East Durham College
Supply, Installation and Maintenance of Enterprise Resource Planning System
IT services· Published 16 Jun
7d
13 Jul
£780k
Estimated
Tender
FTS · Services
WY
West Yorkshire Combined Authority
The Suppy, Installation & Monitoring of Temporary Remote-Signalling Alarms for West Yorkshire Police
Security & defence· Published 12 Jun
7d
13 Jul
£200k
Estimated
Tender
FTS · Works
NE
North East Lincolnshire Borough Council
PS140-26 Grimsby Central Library - Design, Supply & Installation of Scaffolding
Construction work· Published 26 Jun
Closing in the next 30 days3 notices
8d
13 Jul
£90k
Estimated
Below-thresh.
CF
LB
London Borough of Haringey
DPS1 1379 - Highway Pollard Tree Work
Architecture & engineering· Published 26 Jun
Page 24 of 145
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8d
13 Jul
—
Estimated
Tender
FTS · Services
WB
Wokingham Borough Council
Adult Social Care Community Wellbeing & Prevention Services
Health & social· Published 18 May
8d
13 Jul
£75.0m
Estimated
Tender
FTS · Services
WY
West Yorkshire Combined Authority
Transport Technical and Professional Services Framework
Architecture & engineering· Published 25 Jun