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165,209 noticesclosed · sorted by publication date

Page 343 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

14 Mar

£200k

Estimated

Closed

BRITISH COUNCIL(THE)

PIN: UK_446 - EOL AI Customer Chat Bot

Software packages· Published 07 Feb

CLOSED

14 Mar

—

Estimated

Closed

Bolsover District Council

Tthe provision of a Property Security Contract

Construction work· Published 07 Feb

CLOSED

17 Mar

£490k

Estimated

Closed

Warrington Borough Council

Independent Visitor and Advocacy Service for Children

Health & social· Published 07 Feb

CLOSED

09 Mar

—

Estimated

Closed

The ACC Liverpool Group Limited

The Provision of Lift and Escalator Services

Repair & maintenance· Published 07 Feb

CLOSED

12 Mar

—

Estimated

Closed

Birmingham City Council

P2317 - Halal HMC Certification (Unstunned) Meat Fresh, Frozen, Halal HMC Certification (Unstunned) Processed Meat Products and Non-Halal Related Products

Food & beverages· Published 07 Feb

CLOSED

13 Feb

—

Estimated

Closed

Metropolitan Police Service

Market Engagement Event for Business Design and Data, Business Change and Training Services for the Metropolitan Police Service Command and Control Refinement and Deployment Phase

Education & training· Published 07 Feb

CLOSED

07 Feb

—

Estimated

Closed

FTS · Works

Perth & Kinross Council

PKC13123 - Tree Removal Pack RO24/25

Construction work· Published 07 Feb

CLOSED

12 Mar

£3.1m

Estimated

Closed

Bolton at Home

Mould Survey, Treatment and Associated Works Framework to Bolton at Home Group.

Repair & maintenance· Published 07 Feb

CLOSED

25 Feb

—

Estimated

Closed

West Midlands Police

Vehicle Assessor Services

Financial services· Published 07 Feb

CLOSED

14 Mar

—

Estimated

Closed

Yorkshire Dales National Park Authority

Yorkshire Dales National Park Authority - Cross Keys Road Verge Enhancement

Construction work· Published 07 Feb

CLOSED

10 Mar

£100k

Estimated

Closed

Borough Council of Kings Lynn and West Norfolk

GB-King's Lynn: Refurbishment of Toilet Facilities and Replacement of Waste Pipework

Construction materials· Published 07 Feb

CLOSED

11 Mar

£425k

Estimated

Closed

Walsall Council e-Tendering

WP4081 - Supply and Delivery of HWRC Skips

Construction materials· Published 07 Feb

CLOSED

07 Feb

—

Estimated

Closed

FTS · Services

Swansea University

Provision of Security Guarding Services

Business services· Published 07 Feb

CLOSED

10 Mar

—

Estimated

Closed

Cabinet Office

Learning Frameworks 2.0 Procurement

Education & training· Published 07 Feb

CLOSED

24 Mar

—

Estimated

Closed

Warrington Borough Council

Cleaning Services at Cardinal Newman Catholic High School

Sewage & refuse· Published 07 Feb

CLOSED

10 Mar

—

Estimated

Closed

Forestry Commission FC

Helicopter Services for Aerial Surveillance in Support of Plant Health Operations

Transport services· Published 07 Feb

CLOSED

21 Feb

—

Estimated

Closed

West London Waste Authority

Employee Engagement Surveys, Diagnostics & HR Mentorship Support at West London Waste Authority

Business services· Published 07 Feb

CLOSED

14 Feb

—

Estimated

Closed

UK SHARED BUSINESS SERVICES LIMITED

DDaT25039 - Auto-Classification Tool

Software packages· Published 07 Feb

CLOSED

10 Mar

—

Estimated

Closed

East Suffolk Council

Cleaning Services - Broadland District Council

Sewage & refuse· Published 07 Feb

CLOSED

07 Feb

—

Estimated

Closed

FTS · Services

NHS North East and North Cumbria Integrated Care Board

Non-Emergency Patient Transport (NEPTS) for North West England

Transport services· Published 07 Feb

Page 343 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025