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494,351 noticesawarded · sorted by publication date

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Value

Type

Buyer

Notice

AWARDED

12 Jun

—

Awarded

Tender

FTS

Leeds City Council

Farsley Farfield Primary School Roofing Works, PMP26

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Police and Crime Commissioner for Gwent

ORBIS Software

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

Bath and North East Somerset Council

BWR Phase II Legal Services

Business services· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

West Sussex County Council

For the provision of Breathing Apparatus Servicing and Maintenance support

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS

Minerva Programme Work Package 7 - FM Asset Data Services & Property Technology

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

LONDON METROPOLITAN UNIVERSITY

Procurement of a Strategic Delivery Partner

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NHS Wales Shared Service Partnership

Spread and Scale Academy - Dragon's Heart Institute

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

NYNET LFFN Services Contracts

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

City Fibre Dark Fibre NHS Contract

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

City Fibre Dark Fibre Schools Contract Number 2

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

City Fibre Dark Fibre Schools Contract Number 1

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

City Fibre Dark Fibre Core Contract (Acomb to Knaresborough)

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

City Fibre Dark Fibre Schools Contract Number 3

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

City Fibre Dark Fibre Core Contract (Acomb to York)

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

City Fibre Dark Fibre Core Contract (Leeds Basinghall to Data Centre)

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Herefordshire Council

Overnight Short Breaks with Outreach Support for Children in Herefordshire

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

University of Brighton

OFS Teaching Spaces Refurbishment - Furniture

Furniture & furnishings· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

Openreach GEA Services Contracts

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Department for Education

Provision of outplacement services

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

Openreach DFX Services Contracts

· Published 12 Jun

Page 357 of 24718

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.