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165,209 noticesclosed · sorted by publication date

Page 441 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

07 Feb

—

Estimated

Closed

City of London Corporation

M&E consultant refurbishment of London metropolitan archives

Architecture & engineering· Published 03 Jan

CLOSED

03 Jan

—

Estimated

Closed

Isle of Wight Council

Future Opportunity - Shalfleet Primary School Works

Construction work· Published 03 Jan

CLOSED

03 Feb

—

Estimated

Closed

Home Office

Core Services Integrator (CSI)

Business services· Published 03 Jan

CLOSED

17 Feb

£100.0m

Estimated

Closed

Nottinghamshire County Council

Ageing Well Care Homes Framework (Round 5)

Health & social· Published 03 Jan

CLOSED

25 Nov

—

Estimated

Closed

Ministry of Defence, DIO,

Soldier Systems Framework Contract Award Notice

Security & defence· Published 03 Jan

CLOSED

15 Jan

£75k

Estimated

Closed

Science Museum Group

NCC Consolidation Programme: Pest Remediation

Sewage & refuse· Published 03 Jan

CLOSED

02 Jan

—

Estimated

Closed

FTS · Services

Herefordshire Council

Tender for the provision of Residential and Nursing Home Fixed Price Beds

Other services· Published 02 Jan

CLOSED

23 Jan

£80k

Estimated

Closed

Newcastle-under-Lyme Borough Council

BOROUGH TREE PLANTING 2024

Agricultural products· Published 02 Jan

CLOSED

03 Feb

—

Estimated

Closed

Yorkshire Housing Limited

Passive and Active Fire Safety Services

Electrical machinery· Published 02 Jan

CLOSED

11 Feb

£250k

Estimated

Closed

London Borough of Ealing

CH222359 Clinical Waste

Sewage & refuse· Published 02 Jan

CLOSED

17 Jan

—

Estimated

Closed

THE UNITED KINGDOM SPORTS COUNCIL

Tracking the audience of British Olympic and Paralympic Sport

R&D services· Published 02 Jan

CLOSED

28 Jan

—

Estimated

Closed

Hull City Council

Market Engagement Event - Outreach Services

Education & training· Published 02 Jan

CLOSED

06 Dec

—

Estimated

Closed

The Police and Crime Commissioner for Nottinghamshire

Mercedes Sprinter Vehicles

Repair & maintenance· Published 02 Jan

CLOSED

03 Feb

—

Estimated

Closed

Bolsover District Council

Grass Cutting Contract 2025 - 2028

Agriculture & forestry· Published 02 Jan

CLOSED

31 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

EU_289 - ESP - Mobile lines

Postal & telecomms· Published 02 Jan

CLOSED

30 Jan

£500k

Estimated

Closed

Borough Council of Kings Lynn and West Norfolk

GB-Kings Lynn: Dog Collection and Kennelling services

Other services· Published 02 Jan

CLOSED

05 Feb

£8.0m

Estimated

Closed

Hertfordshire County Council - Resources

HCC Jan 2025 - The Provision of a Framework Agreement for the Supply of Generic and Branded Cleaning Chemicals, Wipes, Soaps and Sanitisers

Furniture & furnishings· Published 02 Jan

CLOSED

13 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

Venue and Event Management Agency for British Council Japan

Business services· Published 02 Jan

CLOSED

14 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

British Council IELTS Branding Social Campaign

Business services· Published 02 Jan

CLOSED

31 Dec

£10k

Estimated

Closed

Lincolnshire County Council

College Transport- InspireU- South - Taxi- BPB000085

Transport services· Published 31 Dec

Page 441 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025