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165,209 noticesclosed · sorted by publication date

Page 443 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

02 Jan

£21k

Estimated

Closed

Bristol City Council

PEP/ED/SEND/Turn 2 Mentoring 1 SEND EOTAS request

Health & social· Published 24 Dec

CLOSED

28 Jan

£50k

Estimated

Closed

The Oil & Pipelines Agency

GB-Aultbea, Ross-shire, IV22 2HU: OPA T731 OFD Loch Ewe, Electrical Installation Condition Report (EICR)

Construction work· Published 24 Dec

CLOSED

30 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

UK_264 (B) Identity Verification Solution

IT services· Published 24 Dec

CLOSED

28 Jan

£50k

Estimated

Closed

The Oil & Pipelines Agency

GB-Dunoon: OPA T706/1 HVAC Design and Install OFD Loch Striven

Industrial machinery· Published 24 Dec

CLOSED

31 Jan

—

Estimated

Closed

Raunds Town Council

Grounds Maintenance Contract 2025-2030

Agriculture & forestry· Published 24 Dec

CLOSED

24 Jan

£100k

Estimated

Closed

The Oil & Pipelines Agency

GB-Aultbea, Ross-shire, IV22 2HU: OPA T727 OFD Loch Ewe Modular Building

Construction materials· Published 24 Dec

CLOSED

17 Jan

£660k

Estimated

Closed

Leicester City Council

Soft Market Test for Special Education Needs & Disability: Information Advice and Support Service (SENDIASS)

Health & social· Published 24 Dec

CLOSED

19 Feb

£34k

Estimated

Closed

West Northamptonshire Council

Adult Social Care Training

Education & training· Published 24 Dec

CLOSED

24 Mar

£258k

Estimated

Closed

Leicester City Council

Soft Market Test for School Admissions Choice Advice Service (CAS)

Health & social· Published 24 Dec

CLOSED

24 Mar

—

Estimated

Closed

Swale Borough Council

Soft Market Testing - Leisure Centres

Recreational & cultural· Published 24 Dec

CLOSED

24 Jan

£30k

Estimated

Closed

West Oxfordshire District Council

Landscape and Visual Impact Assessment and advice on Heritage Matters relating to the Botley West Solar Local Impact Report

Petroleum & fuel· Published 24 Dec

CLOSED

31 Jan

—

Estimated

Closed

Construction Industry Training Board

England Construction Opportunities (ECO 25)

Education & training· Published 24 Dec

CLOSED

24 Dec

—

Estimated

Closed

FTS · Services

Scottish Parliament

High Level Maintenance

Real estate· Published 24 Dec

CLOSED

21 Feb

£2.0m

Estimated

Closed

Southend City Council

M2526-02 Roof Renewals & High Level Works

Construction materials· Published 24 Dec

CLOSED

27 Jan

—

Estimated

Closed

BLUELIGHT COMMERCIAL LIMITED

Body Worn Video Cameras and a Data Management System

Radio & TV equipment· Published 24 Dec

CLOSED

31 Jan

£1.0m

Estimated

Closed

Derbyshire County Council

PLACE703ET Reception and Treatment of Garden Waste from Erewash, South Derbyshire and Derbyshire Dales

Agricultural products· Published 24 Dec

CLOSED

31 Jan

£39k

Estimated

Closed

North York Moors National Park Authority

Linking Levisham Hydrological and Geomorphological Assessment

Sewage & refuse· Published 23 Dec

CLOSED

23 Dec

—

Estimated

Closed

WAKEFIELD COUNCIL

Electoral Print

Printed matter· Published 23 Dec

CLOSED

23 Jan

£4.3m

Estimated

Closed

Bedford Borough Council

Provision of Rural Public Transport Services 2025-2030

Transport services· Published 23 Dec

CLOSED

10 Feb

£300k

Estimated

Closed

Science Museum Group

Email Marketing Software

Software packages· Published 23 Dec

Page 443 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025