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165,209 noticesclosed · sorted by publication date

Page 448 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

24 Jan

£5.0m

Estimated

Closed

LONDON LUTON AIRPORT LIMITED

L24098-T-LH RETENDER Multi Category open retail tender: Unit 34

Hotel & restaurant· Published 20 Dec

CLOSED

24 Jan

£1.6m

Estimated

Closed

University College London Hospitals NHS Foundation Trust

UCLH-6593 - External Audit

Business services· Published 20 Dec

CLOSED

30 Jan

£460k

Estimated

Closed

Tower Hamlets

HAC6050: Adult Weight Management Tier 2 (Specialist)

Health & social· Published 20 Dec

CLOSED

24 Jan

£5.0m

Estimated

Closed

LONDON LUTON AIRPORT LIMITED

L24103-T-LH RETENDER Multi Category open retail tender: Unit 25b - excluding F&B

Hotel & restaurant· Published 20 Dec

CLOSED

13 Feb

£280k

Estimated

Closed

Hull City Council

Costello Stadium Athletic Track Refurbishment

Recreational & cultural· Published 20 Dec

CLOSED

31 Jan

—

Estimated

Closed

Tonbridge and Malling Borough Council

TMBC Email and Web Security Solution Supplier Engagement

Software packages· Published 20 Dec

CLOSED

15 Jan

£20.0m

Estimated

Closed

Bristol City Council

GR/HGW/Bristol Avon Flood Strategy Multi-Disciplinary Consultancy Services

Construction work· Published 20 Dec

CLOSED

07 Feb

—

Estimated

Closed

VIVID

VIVID - Responsive Roofing Repairs

Construction work· Published 20 Dec

CLOSED

17 Jan

£50k

Estimated

Closed

London Borough of Camden

Community cargo bike rental scheme market engagement

Transport services· Published 20 Dec

CLOSED

14 Feb

£150k

Estimated

Closed

Science Museum Group

Cash Recycling Machines

Repair & maintenance· Published 20 Dec

CLOSED

24 Jan

—

Estimated

Closed

Armagh City, Banbridge and Craigavon Borough Council

Provision of Insurance and related Services to - Armagh City, Banbridge and Craigavon Borough Council

Financial services· Published 20 Dec

CLOSED

04 Dec

—

Estimated

Closed

Asset Management Training

Education & training· Published 20 Dec

CLOSED

04 Feb

—

Estimated

Closed

SHIRELAND COLLEGIATE ACADEMY TRUST

Shireland Collegiate Academy Trust Laptop Tender

Office & computing· Published 20 Dec

CLOSED

07 Jan

£40k

Estimated

Closed

South West London Pro

Closed Sterile Needle Guides for Accurate Breast Biopsy Sampling

Medical equipment· Published 20 Dec

CLOSED

31 Jan

—

Estimated

Closed

The University of Northumbria at Newcastle

T24/0049 - SQE exam services for SLO

Education & training· Published 20 Dec

CLOSED

21 Jan

—

Estimated

Closed

West Northamptonshire Council

Pilot for post suicide bereavement support for primary care staff

Health & social· Published 20 Dec

CLOSED

17 Jan

—

Estimated

Closed

MOTT MACDONALD LIMITED

Procurement of 3 Vehicles for delivery and use in Rwanda

Transport equipment· Published 20 Dec

CLOSED

15 Jan

—

Estimated

Closed

THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED

WFD Lebanon - Intergenerational Research - Call for Experts

R&D services· Published 20 Dec

CLOSED

27 Jan

£4.0m

Estimated

Closed

UK HEALTH AND SECURITY AGENCY

IHR Strengthening Events and Logistics Management and Technical Assistance - Pakistan

Business services· Published 20 Dec

CLOSED

20 Mar

—

Estimated

Closed

ORDNANCE SURVEY LIMITED

IT Service Management (ITSM) Platform - 2026 onwards

Software packages· Published 20 Dec

Page 448 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025