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175,267 noticesclosed · sorted by publication date

Page 476 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

13 Jan

—

Estimated

Closed

London Borough of Haringey

Property Insurance Quotations in respect of Leasehold Properties excluding Broker Services

Financial services· Published 11 Dec

CLOSED

31 Jan

£250k

Estimated

Closed

FCA

Tender for Provision of Proactive Monitoring and Take Down Service

Financial services· Published 11 Dec

CLOSED

13 Jan

—

Estimated

Closed

THE UNIVERSITY OF BIRMINGHAM

Provision of Student Assistance Programme for the University of Birmingham

Health & social· Published 11 Dec

CLOSED

06 Jan

—

Estimated

Closed

JNCC SUPPORT CO

Ocean Country Partnership Programme: Sri Lanka Necropsy training and capacity building to support conservation and management of protected, endangered and threatened mobile marine species in Sri Lanka

Sewage & refuse· Published 11 Dec

CLOSED

15 Jan

—

Estimated

Closed

Shropshire Council

RMCB 056 - Maintenance of Solar Photovoltaic Systems

Repair & maintenance· Published 11 Dec

CLOSED

20 Jan

—

Estimated

Closed

City of Doncaster Council

SLHD Employee Benefits

Other services· Published 11 Dec

CLOSED

15 Jan

£2.0m

Estimated

Closed

Sandwell Metropolitan Borough Council

Private Rented Sector Leased Accommodation

Hotel & restaurant· Published 11 Dec

CLOSED

21 Jan

£861k

Estimated

Closed

Gloucestershire County Council

Specialist Stop Smoking Support Outreach Service

Health & social· Published 11 Dec

CLOSED

15 Jan

£900k

Estimated

Closed

Nottinghamshire County Council

Provision of Supported Lodgings Service for Looked After Children and Care Leavers Seeking Asylum

Health & social· Published 11 Dec

CLOSED

31 Jan

£450k

Estimated

Closed

University Hospitals Dorset NHS Foundation Trust

Air Conditioning Maintenance across UHD

Architecture & engineering· Published 11 Dec

CLOSED

14 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

Supply Chain Notice: WC1043344 - Provision of Solar PV Array, Dhekelia

Petroleum & fuel· Published 11 Dec

CLOSED

13 Jan

—

Estimated

Closed

Maidstone Borough Council

Vinters Park Crematorium - Florist Supplier Engagement

Agricultural products· Published 11 Dec

CLOSED

24 Jan

—

Estimated

Closed

SOMERSET NHS FOUNDATION TRUST

SFT/AT/156 Project Portfolio Management Solution

Software packages· Published 11 Dec

CLOSED

02 Jan

£115k

Estimated

Closed

The Police, Fire and Crime Commissioner for Northamptonshire

RTC Scrap Vehicles for Training

Transport equipment· Published 11 Dec

CLOSED

06 Jan

£50k

Estimated

Closed

The West of England Combined Authority

West of England Mayoral Combined Authority Investment Platform and Marketplace Development

IT services· Published 11 Dec

CLOSED

31 Jan

—

Estimated

Closed

The Police and Crime Commissioner for Derbyshire

Water Systems and Legionella Works

Sewage & refuse· Published 11 Dec

CLOSED

20 Jan

—

Estimated

Closed

ORDNANCE SURVEY LIMITED

User Experience and User Insight Platform

Software packages· Published 11 Dec

CLOSED

11 Dec

£4.5m

Estimated

Closed

London Borough of Enfield

1234 - Domestic Electrical Testing and Responsive Repairs

Repair & maintenance· Published 11 Dec

CLOSED

11 Dec

—

Estimated

Closed

FTS · Supplies

Dundee City Council

Supply of Equipment (Daily Living Aids)

Medical equipment· Published 11 Dec

CLOSED

04 Feb

—

Estimated

Closed

The Oil & Pipelines Agency

OPA/T711 - OFD Senoko (Singapore) Management Contract

Oil & gas services· Published 11 Dec

Page 476 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025