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PB

Premier Business Audio Ltd

UK public-sector supplier
SME

Premier Business Audio Ltd specializes in customer experience solutions, focusing on digital transformation strategies for contact centers. They offer services such as WhatsApp, video, and audio managed services to enhance customer interactions.

premiercx.co.uk ↗

Summary from the supplier’s website — unverified

Compare peers
Awarded
£233k
Live
3
Buyers
5
12m
£40k
At a glance
  • Quick answer
Profile
  • Social value
  • ESG & policies
  • Capabilities1
  • Buyer references
  • Accreditations
Track record · verified
  • KPI performance
  • Contracts3 / 7
  • Top buyers5
  • Category mix
  • Geography
  • Peers5
Trust & risk
  • Red flags0
  • Compliance
  • Modifications
  • News
Company
  • Companies House
  • Financial
  • Org tree
Quick answer — Premier Business Audio LtdUpdated 20 Jul 2026

At a glance · for buyers and watchdogs

Premier Business Audio Ltd has won £233k across 5 public-sector buyers, with 3 live contracts.

Why: top buyer London Borough of Brent at 34% · 0 active risk flags · 0 modifications.

Decision signals
0Active red flags
No CH recordCompany status
3 of 7Live contracts
34%Top-buyer concentration
—Category exposure
0Contract modifications
If you're a buyer:CapabilitiesReferencesKPIComplianceWatchdog?FlagsModificationsConcentrationNews

Social value

Commitments mapped to the Government Social Value Model themes.

⚑ Self-reported
—

No social-value commitments yet

Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.

ESG & policies vault · 0/5

Key governance & sustainability policies. Published documents link out; missing ones are greyed.

↔ Cross-checked
Net-zero planNot provided✓
Modern slavery statementNot provided✓
EDI policyNot provided✓
Anti-briberyNot provided✓
Data protectionNot provided✓

Capabilities

What this supplier does, where they sit, who they sell to.

◐ From website & notices
Services · 5
WhatsApp Managed ServiceImprove deflection rates, boost CSAT scores, and free up your agents for more complex queries with an engaging and interactive WhatsApp customer experience. ↗Video Managed ServiceIncrease efficiency, encourage self-serve, and boost first-call resolution with clear, followable videos across contact centre channels. ↗Audio Managed ServiceEnhance your IVR, improve customer experience, and promote self-service with real or AI voices. ↗SME Managed ServicesHR/Recruitment Services
Frameworks & DPS · 1 from notices
  • Cambridge City Council - On-hold Music Services 2020Cambridgeshire District Councils · £50k

Extracted automatically from premiercx.co.uk on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Case studies · 4

Delivery stories from the supplier’s website. Clients are not yet cross-checked against award records.

◐ From supplier website
Coop case studyRedesigned and rescripted the membership and care IVR journeys focusing on supporting the caller to utilize their digital solutions. ↗BPP case studyPremier CX has been nothing but professional, efficient and supportive throughout their time working with us at BPP. ↗Welsh Water case studyImproved efficiency with clear signposting, routing, and encouraged positive abandonment with autopayment service. ↗Cambridge City Council case studyCreated simple, on-brand videos to support all residents, including the most vulnerable. ↗

Extracted automatically from premiercx.co.uk on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Buyer references

Named public-sector contacts who have agreed to act as a reference.

✓ Confirmed by buyer
—

No buyer references yet

Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.

Accreditations & memberships

Independently issued. Verification dates cross-checked against issuer registers.

↔ Cross-checked
—

No accreditations recorded

B-Corp, ISO, Cyber Essentials, Living Wage and similar credentials appear here once added by a claimed supplier and cross-checked against the issuing register.

KPI performance

Delivery, budget and satisfaction scores reported quarterly by buyers.

✓ Verified
84

No verified KPI scores yet

Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.

Contracts · 3 live · 4 historic

Pulled from Contracts Finder & Find a Tender. Most recent first.

✓ From notices
TitleBuyerCPVAwardedValueTermStatus
Video and Contact Centre Audio Managed Service
Cambridge City Council—01 Dec 2025£40k3 yrsLive
Interactive Voice Recording
London Borough of Brent4850000003 Apr 2023£78k3 yrsClosed
GB-London: CON-21-033 Recorded Voice
Financial Conduct Authority3235300001 Oct 2021£41k3 yrsClosed
Cambridge City Council - On-hold Music Services 2020
Cambridgeshire District Councils3235300001 Dec 2020£50k3 yrsClosed
Contact Centre messaging and music on hold provider
Cambridgeshire District Councils3250000001 Dec 2017£24k3 yrsClosed
PremierCX 2425 Contract (con_27853)
Department for Education————Live
PremierCX IVR and Video 2 year contract (con_30997)
Department for Education————Live
Total live value £40k · mean award £33k

Top buyers · 5 buyers · top 3 = 83%

Share of awarded value. Concentration fires above 40% for any single buyer.

✓ From notices
1
London Borough of Brent
1 contract
34%
since 2023
2
Cambridgeshire District Councils
2 contracts
32%
since 2017
3
Financial Conduct Authority
1 contract
18%
since 2021
4
Cambridge City Council
1 contract
17%
since 2025
5
Department for Education
2 contracts
0%

Geography

Distribution of awarded value by buyer region.

✓ From notices
UK · schematic only
Eastern3 contracts
49%
South East1 contract
34%
London1 contract
18%

Peers

Suppliers with overlapping CPVs & buyers (last 24m). Premier Business Audio Ltd highlighted.

✓ From notices
SupplierSME?Awarded · 24mContracts
BT
British Telecommunications PLC
Yes£1.1bn10
SM
SIEMENS MOBILITY LIMITED
No£179.4m1
QC
Quickline Communications Limited
No£119.0m1
HR
Hitachi Rail GTS UK Limited and Telent Technology Services Limited Joint Venture
No£80.5m2
WI
Wessex Internet
No£33.5m1
PB
Premier Business Audio Ltd
Yes£40k—
Compare peers →

Red flags · 0 active

Automated scan of Companies House status, charges and insolvency records.

✓ Verified
No Companies House record linked — automated risk checks unavailable.

Compliance scorecard

Derived from Companies House filings — not a full supplier-assurance check.

↔ Cross-checked
No Companies House record linked — statutory compliance checks unavailable.

Modifications

Variations to awarded contracts logged under Procurement Act 2023 s.74.

✓ From notices
±

No modifications recorded

No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.

News mentions

UK trade press & nationals, matched to this supplier.

◰

No news mentions found

We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.

Companies House

Registered details, directors and PSC.

✓ Live sync
🏛

No Companies House record linked

A Companies House number is on file but the record has not been synced yet.

Financial

Filed accounts from Companies House.

↔ From Cos House
£

No financial filings on record

Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.

Org tree

Group structure and ownership.

↔ From Cos House
—
06329855 · this company

Independent. No parent company or subsidiaries recorded at Companies House for this entity.