Enterprise Service Management Tool
Estimated value
£500k
Awarded value
£500k
Suppliers
1
Lots
1
Published
06 Feb 2023
Description
Housing 21 plan to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.
Scope
- Reference
- BIP757047531
- Total value
- £500,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 15 Dec 2022 to 14 Dec 2027
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 13 Dec 2022, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£500k
Award date
13 Dec 2022
Contract start
15 Dec 2022
Contract end
14 Dec 2027
Awarded suppliers· 1 supplier
Awarded 13 Dec 2022 · Contract period 15 Dec 2022 — 14 Dec 2027
Other contracts from Housing 21
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Hornbill Service Management Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| ITSM Solution | contract | £121k | 16 Jan 2026 |
| IT Services management (Hornbill) | contract | £82k | 26 Jun 2025 |
| IT Services management (Hornbill) | contract | £82k | 01 Apr 2025 |
| RPH - Service Desk System | contract | £92k | 09 Feb 2024 |
| IT Service Management Software | contract | £37k | 08 Dec 2023 |
| Case Management/CRM System | contract | £431k | 28 Sept 2023 |
| Satisfaction Survey Maintenance | contract | £31k | 14 Jun 2023 |
| The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution | contract | — | 20 Feb 2023 |
| Hornbill Service Manager | contract | £28k | 09 Nov 2022 |
| FHFT-Digital Services-2022- Helpdesk Licenses | contract | £83k | 18 May 2022 |