Case Management/CRM System
Estimated value
£431k
Awarded value
£431k
Awarded 06 Sept 2023
Suppliers
1
Lots
1
1 awarded
Published
28 Sept 2023
Deadline 28 Feb 2023
Description
WCC required a case management/CRM system to suit the purposes of HR&OD and ICT activity. This award was made via the G-Cloud 13 Framework.
Scope
- Reference
- WCC - CM/CRM
- Total value
- £430,586.88 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 15 Oct 2023 to 14 Oct 2027
- CPV classifications
- 48000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 28 Feb 2023, 1:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£431k
Award date
06 Sept 2023
Contract start
15 Oct 2023
Contract end
14 Oct 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 06 Sept 2023 · Contract period 15 Oct 2023 — 14 Oct 2027
Award value
£431k
Other contracts from Warwickshire County Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to HORNBILL SERVICE MANAGEMENT LIMITED· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| ITSM Solution | contract | £121k | 16 Jan 2026 |
| IT Services management (Hornbill) | contract | £82k | 26 Jun 2025 |
| IT Services management (Hornbill) | contract | £82k | 01 Apr 2025 |
| RPH - Service Desk System | contract | £92k | 09 Feb 2024 |
| IT Service Management Software | contract | £37k | 08 Dec 2023 |
| Satisfaction Survey Maintenance | contract | £31k | 14 Jun 2023 |
| The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution | contract | — | 20 Feb 2023 |
| Enterprise Service Management Tool | contract | £500k | 06 Feb 2023 |
| Hornbill Service Manager | contract | £28k | 09 Nov 2022 |
| FHFT-Digital Services-2022- Helpdesk Licenses | contract | £83k | 18 May 2022 |