ITSM Solution
Devon and Somerset Fire and Rescue AuthoritycontractContracts Finder ↗Ref DS469-24SME suitablecomplete
Estimated value
£121k
Awarded value
£121k
Awarded 14 Apr 2025
Suppliers
1
Lots
1
1 awarded
Published
16 Jan 2026
Deadline 01 Apr 2025
Description
Provision of service management software
Scope
- Reference
- DS469-24
- Total value
- £120,960 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Apr 2025 to 29 Apr 2028
- CPV classifications
- 48000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 01 Apr 2025, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£121k
Award date
14 Apr 2025
Contract start
30 Apr 2025
Contract end
29 Apr 2028
Awarded to
Awarded suppliers· 1 supplier
Awarded 14 Apr 2025 · Contract period 30 Apr 2025 — 29 Apr 2028
Award value
£121k
Other contracts from Devon and Somerset Fire and Rescue Authority
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to HORNBILL SERVICE MANAGEMENT LIMITED· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| IT Services management (Hornbill) | contract | £82k | 26 Jun 2025 |
| IT Services management (Hornbill) | contract | £82k | 01 Apr 2025 |
| RPH - Service Desk System | contract | £92k | 09 Feb 2024 |
| IT Service Management Software | contract | £37k | 08 Dec 2023 |
| Case Management/CRM System | contract | £431k | 28 Sept 2023 |
| Satisfaction Survey Maintenance | contract | £31k | 14 Jun 2023 |
| The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution | contract | — | 20 Feb 2023 |
| Enterprise Service Management Tool | contract | £500k | 06 Feb 2023 |
| Hornbill Service Manager | contract | £28k | 09 Nov 2022 |
| FHFT-Digital Services-2022- Helpdesk Licenses | contract | £83k | 18 May 2022 |